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Theoretical Basis for Assessing the Quality of Freight Forwarding Services of the Terminal
2020 IEEE Problems of Automated Electrodrive. Theory and Practice (PAEP), 2020The assessment of the quality of freight forwarding activities of the terminals is difficult due to the lack of a clear definition of the category of “service” as the product of a terminal. For this reason, differences between the concepts of “product” and “service” are revealed.
Dmytro Moloshtan
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Air intermodal freight transportation: The freight forwarder service problem
Omega, 2020Abstract Despite being one of the most relevant figures in international multimodal transportation, freight forwarding companies optimization problems did not receive much attention from the research community. In this work we try to fill this gap by presenting the general features of air transportation from the freight forwarder’s perspective and we
C. Archetti, PEIRANO, LORENZO
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A matheuristic for the air transportation freight forwarder service problem
Computers & Operations Research, 2020zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Angelelli, Enrico +2 more
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Service quality evaluation for international freight forwarder
2010 7th International Conference on Service Systems and Service Management, 2010Due to the growing challenge from the foreign freight forwarders, the international freight forwarder (IFF) industry in China is experiencing a severe test. In order to remain competitive and customer loyalty, service quality and customer satisfaction increasingly have become the key to success in IFF business.
Zhou Wenyong, Zhang Jing, Chen Hongxiang
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ABOUT THE REQUIREMENTS FOR FREIGHT FORWARDERS IN THE LOGISTICS SERVICES MARKET
2022The characteristic of the forwarding company is given, which is able to provide the client-cargo owner with a reduction in costs in the transport component of the price of goods. The object of the study is: the market of freight forwarding services. The objectives of the research, based on the methods of analysis and synthesis are research and analysis
A.R. MELNIKOV +2 more
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A Study on Logistics Services Quality in Freight Forwarding on Southern Freight Carriers
International Journal of Science, Strategic Management and TechnologyThis study examines the effectiveness of logistics services in the freight forwarding sector, with a particular focus on Southern Freight Carriers Pvt. Ltd., located in Trichy. It evaluates how key service factors such as dependability, accuracy in documentation, cargo protection, and communication affect both operational performance and customer ...
.Mathivanan A, Dr.Dhaneesh .V
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Container Shipping: The Evaluation of Quality Factors in Freight Forwarding Services
Transportation Journal, 2018Abstract This article evaluates quality factors determined by customers of a freight forwarder operating in the Czech market, through the development of a new service quality measurement tool, TARRQUAL. Developed by the authors and based on expert discussions, TARRQUAL supplements the Delphi method.
Eva Sramkova, Petr Kolar, James Hunak
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Assessment of factors influencing the world market of freight forwarding services
Экономика и предпринимательство, 2021В статье дана оценка тенденциям и факторам на мировом рынке транспортноэкспедиторских услуг. Последовательно представлена оценка влияния политических, экономических, технологических, социальных и юридических факторов на транспортно-экспедиторские услуги. Дана оценка влиянию пандемии коронавируса и цифровизации на мировой рынок транспортноэкспедиторских
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MANAGEMENT OF LOGISTICS SERVICE PROCESSES IN FREIGHT FORWARDING ACTIVITIES
Modern ScienceThe article examines a comprehensive approach to managing logistics pro- cesses of freight forwarding enterprises. It is determined that this management covers all stages of the service life cycle, from ordering and storage to transportation, delivery and information exchange. Key aspects of management are identified, including planning, coordination,
Oleksandr Dobrovolskiy +2 more
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Digitalization of the maritime shipping service: defining the digital freight forwarder
International Journal of Physical Distribution & Logistics ManagementPurpose This study aims to define Digital Freight Forwarders (DFFs) within the maritime shipping industry and examine how they address the digitalization gaps in compared to traditional freight forwarders. Design/methodology/approach The research ...
Fangli Zeng +4 more
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