Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital [PDF]
BMC Medical Informatics and Decision Making, 2022 Background In Brazil, many public hospitals face constant problems related to high demand vis-à-vis an overall scarcity of resources, which hinders the operations of different sectors such as the surgical centre, as it is considered one of the most ...
Jurandir Barreto Galdino Junior +8 more
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A fuzzy QFD methodology to improve logistics service [PDF]
Decision Science Letters, 2014 Customer service is increasingly being recognized as a source of competitive advantage. The keys to provide effective customer service are determining the customer needs, accurately, and meeting and exceeding the needs in a consistent manner.
Siamak Noori +3 more
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Interval Type-2 Fuzzy Multiattribute Group Decision-Making for Logistics Services Providers Selection by Combining QFD with Partitioned Heronian Mean Operator [PDF]
Complexity, 2019 Logistics service (LS) has key impacts on customers’ satisfaction. Quality function deployment (QFD) can guarantee that logistic services provider’s (LSP) attributes are in accordance with the customer’s preferences for the LS.
Hui Zhang, Hui Gao, Peide Liu
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Application of integrated QFD and fuzzy AHP approach in selection of suppliers
Management, 2014 Supplier selection is a widely considered issue in the field of management, especially in quality management. In this paper, in the selection of suppliers of electronic components we used the integrated QFD and fuzzy AHP approaches.
Bojana Jovanović, Boris Delibašić
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Smart Product Design Process through the Implementation of a Fuzzy Kano-AHP-DEMATEL-QFD Approach [PDF]
Applied Sciences, 2020 Product design has become a critical process for the healthcare technology industry, given the ever-changing demands, vague customer requirements, and interrelations among design criteria.
Dionicio Neira-Rodado +5 more
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Applying fuzzy analytic network process in quality function deployment model [PDF]
Management Science Letters, 2012 In this paper, we propose an empirical study of QFD implementation when fuzzy numbers are used to handle the uncertainty associated with different components of the proposed model.
Mohammad Ali Afsharkazemi +2 more
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Incorporating management opinion in green supplier selection model using quality function deployment and interactive fuzzy programming [PDF]
PLoS ONE, 2022 The need for environmental protection and involvement of ecological aspects in the business operations is forcing the organizations to re-examine their action plans and rebuild their supply chain activities.
Beenish Khan Khattak +4 more
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Research on Evaluating the Sustainable Operation of Rail Transit System Based on QFD and Fuzzy Clustering [PDF]
Entropy, 2020 The purpose of this study is to evaluate the sustainable operation of rail transit system. In rail transit system, as the most important aspect of negative entropy flow, the effective strategy can offset the increasing entropy of the system and make it ...
Bing Yan, Liying Yu, Jing Wang
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Quality function deployment approach to urban ecological public art design centred on resident needs [PDF]
Scientific ReportsTo improve the quality management of urban ecological public art design and the service centered on residents’ needs. Our study introduces a new Quality Function Deployment (QFD)decision-making model called Kano-FAHP-QFD, which applies to urban ...
Renjing Hu +3 more
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PLoS ONE, 2021 At present, people are demanding better indoor air quality during the COVID-19 pandemic. In addition to maintaining the basic functions, new air-conditioning should also add air purification functions to improve indoor air quality and reduce the ...
Yinyun Yu +3 more
doaj +3 more sources