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Hospitality in Holiday Rentals: Guest Satisfaction

2021
Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in ...
Mariana Madeira   +2 more
openaire   +1 more source

Guest Satisfaction and Restaurant Performance

Cornell Hotel and Restaurant Administration Quarterly, 2007
This chapter examines the critical role of customer satisfaction in the restaurant industry and explores its connection to business performance. It implies that while most companies agree on the importance of customer satisfaction, there is ongoing debate about how to define and measure it.
Sachin Gupta   +2 more
openaire   +1 more source

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