The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality. [PDF]
Sci RepWang Q, Sun S, Yan Z, Niu Y.
europepmc +1 more source
Determinants of Community Resilience: A Multi‐Level Synthesis of Empirical and Conceptual Evidence
Sustainable Development, EarlyView.ABSTRACT Community resilience research remains fragmented across disciplines, with limited integration of empirical evidence and conceptual scholarship. This study addresses this gap through a directed content analysis of 48 empirical case studies and 39 conceptual and review publications from diverse geographical and hazard contexts.
Anamol Neupane +2 more
wiley +1 more source
Does AI Advertising Persuade or Scaffold? Consumer Cognitive Pathways in AI-Mediated Experiential Consumption. [PDF]
Behav Sci (Basel)Bae JE.
europepmc +1 more source
Shaping green workplace behavior in tourism and hospitality through organizational learning, workforce agility and organizational intelligence. [PDF]
Sci RepAbdelghani AAA +5 more
europepmc +1 more source
Assessing compliance with smoke-free laws in Purbakhola Rural Municipality, Nepal: A cross-sectional observational study. [PDF]
PLOS Glob Public HealthKc BB, Chand AB, Bam A, Bam TS.
europepmc +1 more source
Cultural representation, soft power, and tourism futures in Vision 2030: Saudi Arabia's path toward the 2034 FIFA World Cup. [PDF]
Front SociolAlsharif S.
europepmc +1 more source
Presenteeism and Emotional Exhaustion as Mechanisms Linking Abusive Leadership to Non-Green Behavior in Hotel Enterprises: The Buffering Role of Co-Worker Support. [PDF]
Eur J Investig Health Psychol EducHasanein AM, Khairy HA.
europepmc +1 more source
Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as Moderator. [PDF]
Behav Sci (Basel)Cheng J, Jiang J.
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Experiential Learning in Hospitality Education Through a Service-Learning Project
Journal of Hospitality and Tourism Education, 2017 The importance of experiential learning in hospitality and tourism education is widely noted. Effective learning can only be achieved by well-guided practice in the real world.
Hanqin QIU, Lianping REN, Pearl M.C. Lin
exaly +2 more sources
Education and talent management: implications for the hospitality industry
International Journal of Contemporary Hospitality Management, 2008 Purpose – The aim of this paper is to explore one of the biggest issues and challenges now faced by hospitality education and the hospitality industry: that of how to attract and retain a critical group of talented people.Design/methodology/approach – A ...
Paul Barron
exaly +2 more sources