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From complexity to evolution: Mapping resilience management practices in the hospitality industry during the COVID-19 crisis. [PDF]
The COVID-19 pandemic has severely affected the hospitality industry. Many have treated the crisis as a temporary shock. However, there are those who see it as a turning point. Treating the hospitality industry as a complex adaptive system, this research
El-Said OA +3 more
europepmc +2 more sources
Purpose – This study explains the impact of ChatGPT, an artificial intelligence (AI) language model, on customer service in the hospitality industry by exploring the experiences and perceptions of hospitality employees who have utilized ChatGPT in ...
Pongsakorn Limna, Tanpat Kraiwanit
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Hospitality Industry 4.0 and Climate Change. [PDF]
This paper investigates under which conditions implementation of Industry 4.0 in the hospitality sector could help to combat climate change. The paper takes the form of a systematic literature review to examine the main pillars of Industry 4.0 in the ...
Ben Youssef A, Zeqiri A.
europepmc +2 more sources
Drawing on the social exchange theory, this research advances the understanding of leadership and task performance in the hospitality industry in China by exploring the impact of inclusive leadership on the task performance of subordinates working in ...
Siyal S +6 more
europepmc +2 more sources
The Effect of COVID-19 on the Hospitality Industry: The Implication for Open Innovation [PDF]
The current coronavirus pandemic (COVID-19) has led the world toward severe socio-economic crisis and psychological distress. It has severely hit the economy; but the service sector, particularly the hospitality industry, is hard hit by it.
Khan K +4 more
europepmc +2 more sources
Development of accommodation, as basic services offered to tourists, led to the creation of agenuine hospitality industry. Currently, the hospitality industry is no longer just the accommodation service itself but alsorequires an atmosphere that ensures ...
Marian Ionel
doaj +1 more source
COST VOLUME PROFIT MODEL, THE BREAK -EVEN POINT AND THE DECISION MAKING PROCESS IN THE HOSPITALITY INDUSTRY [PDF]
Management accounting and cost calculation in the hospitality industry is a pathless land. The prezent article is a starting point of a long scientific approach on the domain of the hospitality industry and on the managerial accounting in this area.
Scorte Carmen, Briciu Sorin
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Impact of COVID-19 on the hospitality industry: A supply chain resilience perspective. [PDF]
The COVID-19 pandemic continues to have significant negative impact on people around the globe. In this paper, a mixed-methods approach is used to study the impact of the pandemic on the hospitality industry and its associated supply chain -- with ...
Aigbedo H.
europepmc +2 more sources
THE PROFIT TARGET IN A RESTAURATION UNIT [PDF]
The hospitality industry represents one of the most dynamic sectors of the contemporary society, with an emphasised role in the process of globalization. Currently, the hospitality industry does not only face the challenges of the economic crisis but the
Briciu Sorin, Scorte Carmen
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Local wisdom and culture-based health tourism in Ranong province Thailand [PDF]
The study, Local Wisdom and Culture-based Health Tourism in Rayong Province aims to develop a model of local wisdom and culture-based health tourism in Ranong Province through a qualitative study for Ban Hat Som Pan Community, Ranong Province, because of
Puntien S. +3 more
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