The rise of the sharing economy: estimating the impact of Airbnb on the hotel industry [PDF]
, 2017 Peer-to-peer markets, collectively known as the sharing economy, have emerged as alternative suppliers of goods and services traditionally provided by long-established industries.
Byers, John W. +2 more
core +2 more sources
Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention. [PDF]
Int J Hosp Manag, 2022 This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes and customer post-purchase behaviors. Qualitative and quantitative processes comprising an importance-performance analysis are used. This mixed-methods approach
Kim JJ, Han H.
europepmc +2 more sources
Quantifying the economic impact of COVID-19 on the U.S. hotel industry: Examination of hotel segments and operational structures. [PDF]
Tour Manag Perspect, 2021 The COVID-19 pandemic has had substantial negative impacts on the global economy. While all sectors of the economy are expected to be adversely affected, the economic implications of this pandemic for the hotel industry have not yet been widely ...
Ozdemir O +4 more
europepmc +2 more sources
COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda. [PDF]
Int J Hosp Manag, 2020 Highlights • A comprehensive review of the impact of COVID-19 on China’s hotel industry.• A COVID-19 management framework which addresses the anti-pandemic phases, principles, and strategies.• And four Post-COVID-19 strategies including multi-business ...
Hao F, Xiao Q, Chon K.
europepmc +2 more sources
Assessing customer financial risk perception and attitude in the hotel industry: Exploring the role of protective measures against COVID-19. [PDF]
Int J Hosp Manag, 2022 The COVID-19 pandemic has lead authorities from many countries to adopt crucial protective measures such as wearing face masks, lockdowns and social distancing.
Quan L, Al-Ansi A, Han H.
europepmc +2 more sources
The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia. [PDF]
Int J Hosp Manag, 2021 The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers face uncertainty in this environment in order to survive. This study explores the impact of COVID-19 on the hospitality industry, particularly hotels in Indonesia, one ...
Japutra A, Situmorang R.
europepmc +2 more sources
Customer experience in the hotel industry: a systematic literature review and research agenda
International Journal of Contemporary Hospitality Management, 2023 Purpose Academic research on customer experience (CX) in the hospitality industry has recently experienced vast growth as managers have increasingly focused on delivering distinctive experiences to their guests.
Mónica Veloso, Mónica Gómez-Suárez
semanticscholar +1 more source
Sustainability, 2023 This study primarily aimed to investigate the impact of green transformational leadership on employees’ environmental performance and green work engagement in the hotel business.
Mohamed A. Suliman +6 more
semanticscholar +1 more source
Perceived hygiene attributes in the hotel industry: customer retention amid the COVID-19 crisis. [PDF]
Int J Hosp Manag, 2021 The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies have suggested methods to retain customers. This study proposes hygiene management as a means to minimize the indirect damage from COVID-19 to the hotel industry ...
Yu J, Seo J, Hyun SS.
europepmc +2 more sources
Green Human Resources Management in the Hotel Industry: A Systematic Review
Sustainability, 2022 Green human resources management (GHRM) has proven its efficiency in many industries and services, including the hospitality and hostel industries. Additionally, applying green human resources management practices reflects an organization’s environmental
Mahmoud Alreahi +6 more
semanticscholar +1 more source