Results 281 to 290 of about 3,295,102 (358)
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Journal of Quality Assurance in Hospitality & Tourism, 2021
Current research has questioned the wisdom in over-reliance on customer satisfaction (CS) as the basis for achieving customer loyalty (CL) but rather emphasized the need for firms to go beyond merely satisfying customers to delivering delightful services
Peter Anabila +3 more
semanticscholar +1 more source
Current research has questioned the wisdom in over-reliance on customer satisfaction (CS) as the basis for achieving customer loyalty (CL) but rather emphasized the need for firms to go beyond merely satisfying customers to delivering delightful services
Peter Anabila +3 more
semanticscholar +1 more source
International Journal of Contemporary Hospitality Management, 2020
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
semanticscholar +1 more source
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
semanticscholar +1 more source
A framework of customer experience management for hotel industry
, 2021Purpose Creating an extraordinary and memorable customer experience is the goal of every company seeking to be a market leader. This amplifies the need for customer experience management (CEM), particularly in customer-centric industries.
Saman Rahimian +3 more
semanticscholar +1 more source
Journal of International Hospitality, Leisure & Tourism Management, 1998
Abstract The purpose of this paper is to provide an exploratory examination of tourism on Phuket, a tourist island in the Andaman Sea, concentrating on the level of service provided in hotels. Although still a growth industry, the basic problems of tourism are (1) quality perceptions by the tourists, and (2) managing challenges, the latter based in ...
Lothar A. Kreck, Joseph T. Manzo
openaire +1 more source
Abstract The purpose of this paper is to provide an exploratory examination of tourism on Phuket, a tourist island in the Andaman Sea, concentrating on the level of service provided in hotels. Although still a growth industry, the basic problems of tourism are (1) quality perceptions by the tourists, and (2) managing challenges, the latter based in ...
Lothar A. Kreck, Joseph T. Manzo
openaire +1 more source
Cornell Hotel and Restaurant Administration Quarterly, 2001
The commonly used average measures of ADR, RevPAR, and occupancy may be insufficient to see what the “typical” hotel's performance is really like. ; Enz45_Hotel_Industry_Averages.pdf: 1273 downloads, before Aug. 1, 2020.
Enz, Cathy A. +2 more
openaire +1 more source
The commonly used average measures of ADR, RevPAR, and occupancy may be insufficient to see what the “typical” hotel's performance is really like. ; Enz45_Hotel_Industry_Averages.pdf: 1273 downloads, before Aug. 1, 2020.
Enz, Cathy A. +2 more
openaire +1 more source
Water resources in the hotel industry: a systematic literature review
, 2021Purpose This study aims to structure research on water resources in the hotel industry, identifying the key areas and research gaps in this field. Design/methodology/approach A systematic literature review of water use in the hotel industry has been ...
N. Antonova +2 more
semanticscholar +1 more source
Cornell Hotel and Restaurant Administration Quarterly, 1999
South Africa's hotel industry is in a state of flux, especially due to uncertainties surrounding the nation's upcoming (1999) elections, the current international financial crisis, and the logistical difficulties of implementing South Africa's 1996 Gambling Act. Nevertheless, South Africa has a relatively developed infrastructure and the most advanced
Zafr U. Ahmed +2 more
openaire +1 more source
South Africa's hotel industry is in a state of flux, especially due to uncertainties surrounding the nation's upcoming (1999) elections, the current international financial crisis, and the logistical difficulties of implementing South Africa's 1996 Gambling Act. Nevertheless, South Africa has a relatively developed infrastructure and the most advanced
Zafr U. Ahmed +2 more
openaire +1 more source
Construction and empirical research on acceptance model of service robots applied in hotel industry
Industrial management & data systems, 2020PurposeRobots, as the crystallization of new artificial intelligence, are being applied in various fields, especially the hotel industry. They are seizing the opportunities, using technology to improve the overall quality and comprehensive ...
Lina Zhong +5 more
semanticscholar +1 more source
Pricing Strategy for Green Hotel Industry
2023Holistic health and prevention are increasingly at the center of tourists’ decisions. Tourists expect to may continue their health and wellness lifestyles when they are away from home. Hospitality can find in the “health and wellness” sector a good response to the requalification needs for the post-COVID period.
Ferreira, Flávio +2 more
openaire +2 more sources
Humanlike robots as employees in the hotel industry: Thematic content analysis of online reviews
Journal of Hospitality Marketing & Management, 2019The purpose of this study is to discover the public’s general perceptions of robots as frontline employees in the hotel industry based on YouTube online reviews.
Chung-En Yu
semanticscholar +1 more source