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Herzberg’s theory of motivation and job satisfaction: Does it work for hotel industry in developing countries?

Journal of Human Resources in Hospitality & Tourism, 2020
This research empirically tests the validity of Herzberg’s theory of motivation and its relationship with job satisfaction in the hotel industry in developing countries.
A. Sobaih, A. Hasanein
semanticscholar   +1 more source

Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

International Journal of Quality and Service Sciences, 2019
Purpose The purpose of this study is to investigate the impact of service recovery dimensions on customer satisfaction and, subsequently, on customer loyalty in the context of the hotel industry.
B. Cheng   +3 more
semanticscholar   +1 more source

Diversity in Hotel Industry

2015
Managing human resources in the hospitality industry is a challenging task. In today's competitive environment, an increasing number of organizations invest in promoting diversity in the workplace. The concept of diversity as a value is based on the recognition, acceptance, and respect.
Andri Georgiadou, Chryso Iasonos
openaire   +1 more source

Implementing ‘cleanliness is half of faith’ in re-designing tourists, experiences and salvaging the hotel industry in Malaysia during COVID-19 pandemic

, 2020
Purpose: In the prevailing COVID-19 pandemic, organizations now are expected to serve customers who are highly conscious of safety and sanitation Among others, the hospitality industry is significantly and negatively influenced by this pandemic Given the
Maheen Iqbal Awan, A. Shamim, Jiseon Ahn
semanticscholar   +1 more source

Declining water consumption in the hotel industry of mass tourism resorts: contrasting evidence for Benidorm, Spain

Current Issues in Tourism, 2020
Water consumption may be declining in tourist centres and cities of the Western Mediterranean. The paper presents data showing the decrease of water consumption in the mass tourism resort of Benidorm, Spain, between 2005 and 2014, estimates the influence
A. Rico   +4 more
semanticscholar   +1 more source

Hong Kong's Hotel Industry

Cornell Hotel and Restaurant Administration Quarterly, 1998
Hong Kong's tourism industry collapsed around July 1997, shortly after the hand over to Chinese rule. When the Asian financial crisis hit, Hong Kong's investments in neighboring countries suffered. Thereafter the Heng Seng Index dropped 55 percent. Throughout the last quarter of 1997 Hong Kong's economic indicators—unemployment, business failures, and
openaire   +1 more source

SUCCESS FACTORS IN CROATIAN HOTEL INDUSTRY

International Journal of Management Cases, 2010
High dynamic and complexity of environment as well as high dynamic and differentiation within a company make success management more complicated than ever. Success factors are subtle instruments which we can influence, at the same time influencing the business success.
Osmanagić-Bedenik, Nidžara   +2 more
openaire   +2 more sources

Effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity: evidence from the hotel industry

, 2020
The aim of the current study is to investigate the effects of high-performance work systems (HPWSs) on intellectual capital, organizational ambidexterity and knowledge absorptive capacity.
Mert Gürlek
semanticscholar   +1 more source

How CSR influences customer behavioural loyalty in the Chinese hotel industry

Asia Pacific Journal of Marketing and Logistics, 2019
Purpose The purpose of this paper is to focus on how corporate social responsibility (CSR) (i.e. responsibility to customers, employees and society) influences customer behavioural loyalty in the hotel industry.
M. Liu   +4 more
semanticscholar   +1 more source

Impact of organizational mistreatment on employee performance in the hotel industry

International Journal of Contemporary Hospitality Management, 2020
Purpose The purpose of this paper is to investigate the factors that can hinder employee performance. Thereof, this study also investigates the mediating role of perceived incivility and the moderating role of psychological capital (PsyCap) to address ...
Aisha Sarwar, Lakhi Muhammad
semanticscholar   +1 more source

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