Results 301 to 310 of about 3,295,102 (358)

Examining the key dimensions of customer experience quality in the hotel industry

Journal of Hospitality Marketing & Management, 2019
Prior research examining the concept of customer experience quality (CEQ) is inconclusive and incoherent regarding the number and the nature of experiences in the context of the hotel industry.
Ibrahim Alnawas, J. Hemsley‐Brown
semanticscholar   +1 more source

Effects of sensory marketing on customer satisfaction and revisit intention in the hotel industry: the moderating roles of customers’ prior experience and gender

, 2020
The purpose of the study is to investigate the relationships of hotels’ sensory marketing, customer satisfaction, and revisit intentions in light of the moderating effects of customers’ prior experience and gender.
Woo-Hyuk Kim, Sang‐Ho Lee, Kyung-Sook Kim   +2 more
semanticscholar   +1 more source

Digital transformation and revenue management: Evidence from the hotel industry

Tourism Economics, 2020
To maximize their revenues and protect their market share against traditional competitors (e.g. formal lodging businesses) and disruptive business models (e.g. Airbnb), the lodging industry increasingly relies on technology in various operations. However,
Ziad Alrawadieh, Zaid Alrawadieh, G. Cetin   +2 more
semanticscholar   +1 more source

Impact of employee perceptions of mistreatment on organizational performance in the hotel industry

, 2020
This paper aims to investigate the impact of injustice, discrimination and incivility on organizational performance in the hotel industry. In addition to this, the study also investigates the mediating effects of discrimination and incivility between ...
Aisha Sarwar, Lakhi Muhammad
semanticscholar   +1 more source

TOM in Hotel Industry

2000
The application of the TQM represents a great challenge for the hoteliers and it is more dificult than in other fields due to the intangible components of supply, the occurrence of “production” and heterogenity of consumers – guests. Managing a hotels business is made more complex by the characterization of service, and makes the ...
Borković-Vrtiprah, Vesna, Ban, Ivo
openaire   +2 more sources

Forecasting hotel-industry performance

Tourism Management, 1985
Abstract This paper provides a method which may be used by hospitality managers to forecast the annual hotel-industry occupancy rate for their respective localities. An empirical application of the method demonstrates that it can generate reasonably accurate forecasts of annual industry performance and can be useful to managers in their evaluation of
openaire   +1 more source

Greek hotel industry

Η ικανοποίηση των πελατών αναδεικνύεται ως πρωταρχικός στόχος στον ξενοδοχειακό κλάδο καθότι συνδέεται με την παραγωγή πωλήσεων. Παρόλο που ένας σημαντικός αριθμός των παραγόντων που επηρεάζουν την ικανοποίηση των πελατών έχει μελετηθεί, υπάρχει ένα αξιοσημείωτο κενό στη βιβλιογραφία αναφορικά με τη σχέση μεταξύ των οικονομικών δεδομένων και απόδοσης ...
openaire   +1 more source

Spanish hotel industry: indebtedness determinants

Applied Economics, 2011
This article analyses the indebtedness of the companies belonging to the Spanish hotel industry. The internationalization process of Spanish hotel companies requires a new approach to their financial strategies. The form of expansion chosen in this process has an impact on the pace and volume of the funds needed for it.
Maria Jesus Such Devesa, Laura Parte Esteban   +1 more
openaire   +1 more source

Practical pricing for the hotel industry

The Business & Management Collection, 2009
As illustrated in the following example, pricing decisions can exert extraordinary, but easily overlooked leverage on a hotel’s profitability. Consider a hotel with 300 rooms; we’ll call it Veritec Lodge. Veritec Lodge generally has an annual occupancy percentage of 65 percent.
openaire   +1 more source

Thailand's tourism and Hotel industry

Cornell Hotel and Restaurant Administration Quarterly, 1993
Thailand enjoyed a healthy growth of tourism in the 1980s. However, the country's tourism industry faces new challenges. Political instability, the spread of AIDS within the Thai population, and an oversupply of hotels threatens the country's tourism industry.
Kye-Sung Chon, Amrik Singh, James R. Mikula   +2 more
openaire   +1 more source