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, 2021
The devastating effects on the environment have raised many questions on the environmental performance of an organization. As the environment is severely affected by the operations of giant businesses, i.e.
Mansoora Ahmed +5 more
semanticscholar +1 more source
The devastating effects on the environment have raised many questions on the environmental performance of an organization. As the environment is severely affected by the operations of giant businesses, i.e.
Mansoora Ahmed +5 more
semanticscholar +1 more source
2023
A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
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A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
openaire +2 more sources
Gostinichnoe delo (Hotel Business), 2023
The main task of any enterprise is to maximize income and achieve maximum efficiency of economic activity. In this article, the author discusses the topic of the optimality of the tariffs established in hotels, the correspondence of supply to demand.
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The main task of any enterprise is to maximize income and achieve maximum efficiency of economic activity. In this article, the author discusses the topic of the optimality of the tariffs established in hotels, the correspondence of supply to demand.
openaire +1 more source
Gostinichnoe delo (Hotel Business), 2023
Crisis forecasting is an extremely important area of risk reduction in business. These forecasts help in developing measures to mitigate the negative socio-economic consequences of the crisis. The article analyzes the methods of anti-crisis management in the hotel business.
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Crisis forecasting is an extremely important area of risk reduction in business. These forecasts help in developing measures to mitigate the negative socio-economic consequences of the crisis. The article analyzes the methods of anti-crisis management in the hotel business.
openaire +1 more source
Cornell Hotel and Restaurant Administration Quarterly, 1998
A survey of 77 general managers in large hotels (over 500 rooms) in the United States shows that the general manager is primarily focused on basic business considerations, most particularly revenue measures. The study also indicates that the career track to reach general manager has changed as a result of what appears to be a flattening of the hotel ...
Robert H. Woods +3 more
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A survey of 77 general managers in large hotels (over 500 rooms) in the United States shows that the general manager is primarily focused on basic business considerations, most particularly revenue measures. The study also indicates that the career track to reach general manager has changed as a result of what appears to be a flattening of the hotel ...
Robert H. Woods +3 more
openaire +1 more source
A framework of customer experience management for hotel industry
, 2021Purpose Creating an extraordinary and memorable customer experience is the goal of every company seeking to be a market leader. This amplifies the need for customer experience management (CEM), particularly in customer-centric industries.
Saman Rahimian +3 more
semanticscholar +1 more source
International Journal of Contemporary Hospitality Management, 2020
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
semanticscholar +1 more source
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
semanticscholar +1 more source
International Journal of Contemporary Hospitality Management, 2000
Compares the role of an international hotel manager to the role of a main performer of a stage show. Summarizes the basic management concepts and emphasizes the importance of key knowledge areas in satisfying various needs of different types of people, hotel managers have to deal with.
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Compares the role of an international hotel manager to the role of a main performer of a stage show. Summarizes the basic management concepts and emphasizes the importance of key knowledge areas in satisfying various needs of different types of people, hotel managers have to deal with.
openaire +1 more source
Journal of Hospitality & Leisure Marketing, 1993
The process of hoteliers responding effectively to conference and function enquiries is examined. The complex decision-making process underlying hotel selection by conference and function organisers is considered, and the key features of a successful enquiry response are then outlined.
Jerry S. Hartley, Stephen F. Witt
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The process of hoteliers responding effectively to conference and function enquiries is examined. The complex decision-making process underlying hotel selection by conference and function organisers is considered, and the key features of a successful enquiry response are then outlined.
Jerry S. Hartley, Stephen F. Witt
openaire +1 more source
International Journal of Hospitality Management, 2020
Drawing on the social cognitive theory, this study intends to discuss the concept of socially responsible human resource management (SRHRM) and empirically examine the impact of SRHRM on hospitality employee’s organizational citizenship behavior for the ...
Hongdan Zhao, Qiongyao Zhou
semanticscholar +1 more source
Drawing on the social cognitive theory, this study intends to discuss the concept of socially responsible human resource management (SRHRM) and empirically examine the impact of SRHRM on hospitality employee’s organizational citizenship behavior for the ...
Hongdan Zhao, Qiongyao Zhou
semanticscholar +1 more source