Results 291 to 300 of about 62,804 (353)
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ICTs in hotel management: a research review
International Journal of Contemporary Hospitality Management, 2019Purpose Hotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders.
R. González, J. Gascó, Juan Llopis
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New Rev. Hypermedia Multim., 2019
The purpose of this study is to propose a methodology for establishing an augmented reality (AR)-based model for efficient OJT through object detection and causality mining, a novel text analysis method. Articles on hotel management published in the last
Gukwon Koo, Namyeon Lee, O. Kwon
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The purpose of this study is to propose a methodology for establishing an augmented reality (AR)-based model for efficient OJT through object detection and causality mining, a novel text analysis method. Articles on hotel management published in the last
Gukwon Koo, Namyeon Lee, O. Kwon
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2020
Examines the development and modern concepts of hotel management — system, process and situational approaches. Describes the features of hospitality management related to the organization of the network business, using franchising and management companies.
Svetlana Ogneva +2 more
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Examines the development and modern concepts of hotel management — system, process and situational approaches. Describes the features of hospitality management related to the organization of the network business, using franchising and management companies.
Svetlana Ogneva +2 more
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International Journal of Contemporary Hospitality Management, 2021
Purpose This paper aims to propose a research model that explores perceived green organizational support (OS) as a mediator of the effect of green human resource management (GHRM) on job performance (JP) and organizational citizenship behavior toward ...
M. Aboramadan, Osman M. Karatepe
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Purpose This paper aims to propose a research model that explores perceived green organizational support (OS) as a mediator of the effect of green human resource management (GHRM) on job performance (JP) and organizational citizenship behavior toward ...
M. Aboramadan, Osman M. Karatepe
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Journal of Hospitality and Tourism Education, 2018
Although numerous studies have investigated the importance of customer satisfaction in the hospitality industry, few studies have examined the role of customer satisfaction in education institutions.
T. Frawley, Edmund Goh, R. Law
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Although numerous studies have investigated the importance of customer satisfaction in the hospitality industry, few studies have examined the role of customer satisfaction in education institutions.
T. Frawley, Edmund Goh, R. Law
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Enhancing Operational Efficiency and Guest Satisfaction in Hotel Management: A Strategic Approach
OTS Canadian JournalHotel management plays a vital role in shaping the guest experience, ensuring operational efficiency, and sustaining competitive advantage in the hospitality industry.
Olivia Wilson
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Hotel management’s attempts at repairing customers’ trust
, 2019The present study explores the discursive practice of the hospitality industry in addressing competence-based, benevolence-based, and integrity-based accusations of trust violation made by dissatisfied customers on TripAdvisor.
Victor Ho
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International Journal of Contemporary Hospitality Management, 2022
Purpose This study aims to contribute by forming the concept of luxury hotel brand (four- and five-star hotel) coolness and revealing its promoting role to customer brand engagement with brand satisfaction and brand love as connecting components and ...
N. H. Khôi, A. Le
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Purpose This study aims to contribute by forming the concept of luxury hotel brand (four- and five-star hotel) coolness and revealing its promoting role to customer brand engagement with brand satisfaction and brand love as connecting components and ...
N. H. Khôi, A. Le
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, 2021
The devastating effects on the environment have raised many questions on the environmental performance of an organization. As the environment is severely affected by the operations of giant businesses, i.e.
Mansoora Ahmed +5 more
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The devastating effects on the environment have raised many questions on the environmental performance of an organization. As the environment is severely affected by the operations of giant businesses, i.e.
Mansoora Ahmed +5 more
semanticscholar +1 more source
Managing Hotel Reservations with Uncertain Arrivals
Operations Research, 1996Based on our interactions with managers at two large hotels, we present a realistic model of the hotel reservation problem. Unlike traditional models, ours does not assume that all customers arrive simultaneously on the targeted booking date.
Gabriel R. Bitran, Stephen M. Gilbert
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