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Knowledge Management on Hotels: The Case of Greek Hotels
2020The scope of this chapter is to examine the case of knowledge management on the hotel business. The search for quality is directly related to the conversion of personal knowledge into a collective asset. In order to explore the processes leading to effective knowledge management, concepts such as this one are studied learning organizations, practice ...
Lambros Vasiliadis +2 more
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The changing landscape of hotel revenue management and the role of the hotel revenue manager
Journal of Revenue and Pricing Management, 2014Modern revenue management practices were implemented into the hotel industry in the 1990s in an effort to provide hotels and resorts with greater profitability. As improvements were made to the practice, the role of the hotel revenue manager evolved to meet these changes.
Mark Ferguson, Scott Smith
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Forecasting hotel demand for revenue management using machine learning regression methods
Current Issues in Tourism, 2021This paper compares the accuracy of a set of 22 methods for short-term hotel demand forecasting for lead times up to 14 days ahead. Machine learning models are compared with methods ranging from seasonal naive to exponential smoothing methods for double ...
L. N. Pereira, V. Cerqueira
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International Journal of Contemporary Hospitality Management, 2020
Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
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Purpose Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims
I. Lai, J. Wong
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A framework of customer experience management for hotel industry
, 2021Purpose Creating an extraordinary and memorable customer experience is the goal of every company seeking to be a market leader. This amplifies the need for customer experience management (CEM), particularly in customer-centric industries.
Saman Rahimian +3 more
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International Journal of Hospitality Management, 2020
Drawing on the social cognitive theory, this study intends to discuss the concept of socially responsible human resource management (SRHRM) and empirically examine the impact of SRHRM on hospitality employee’s organizational citizenship behavior for the ...
Hongdan Zhao, Qiongyao Zhou
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Drawing on the social cognitive theory, this study intends to discuss the concept of socially responsible human resource management (SRHRM) and empirically examine the impact of SRHRM on hospitality employee’s organizational citizenship behavior for the ...
Hongdan Zhao, Qiongyao Zhou
semanticscholar +1 more source
Hotel managers' careers and their impact on hotels in Britain
International Journal of Hospitality Management, 1987Abstract The career succession of senior and middle managers clearly affects the culture of the organizations in which they work. But m relatively ‘closed’ industries where industry and occupational norms are a major determinant of career paths, what influence do organizations have on their managers' attitudes?
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Cornell Hotel and Restaurant Administration Quarterly, 2000
An examination of 11 U.S. hotel chains' 1998 filings with the federal Equal Employment Opportunity Commission shows that nearly half of the managers in hotel properties are women. Specifically, in a sample of over 470 hotels comprising 5,447 individual managers, the split between male and female managers was 54 percent to 46 percent. However, just over
Robert H. Woods, Douglas Viehland
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An examination of 11 U.S. hotel chains' 1998 filings with the federal Equal Employment Opportunity Commission shows that nearly half of the managers in hotel properties are women. Specifically, in a sample of over 470 hotels comprising 5,447 individual managers, the split between male and female managers was 54 percent to 46 percent. However, just over
Robert H. Woods, Douglas Viehland
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International Journal of Contemporary Hospitality Management, 2020
PurposeDrawing from theory of organizational creativity, servant leadership (SEL), social exchange and social learning theories, this paper aims to propose a research model where climate for creativity mediates the influence of SEL on management ...
Osman M. Karatepe +2 more
semanticscholar +1 more source
PurposeDrawing from theory of organizational creativity, servant leadership (SEL), social exchange and social learning theories, this paper aims to propose a research model where climate for creativity mediates the influence of SEL on management ...
Osman M. Karatepe +2 more
semanticscholar +1 more source
2023
A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
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A comprehensive hands-on guide to this vital role in the operation of a hotel. With insights from international industry experts and real-life case studies, it provides the reader with a comprehensive how-to guide to all elements of this essential role as well as the theoretical foundations and operational techniques.
openaire +2 more sources