Results 221 to 230 of about 1,971,253 (266)

Loneliness and the Customer Journey: Toward a Framework for Customer Experience Management

Psychology &Marketing, EarlyView.
ABSTRACT How can customer experience (CX) frameworks be used to understand and support service firms to mitigate loneliness and social isolation? This paper addresses this question by developing the Lonely Customer Journey, a conceptual framework that uses the Touchpoints‐Context‐Qualities (TCQ) framework (De Keyser et al.
Nina Veflen, Lars Witell, Lars Fuglsang
wiley   +1 more source

A Bayesian approach to reveal the key role of mask wearing in modulating interpersonal distance during the COVID-19 outbreak

, 2020
Lisi MP, Scattolin M, Fusaro M, Aglioti SM.   +3 more
europepmc   +1 more source

Understanding Algorithm Discounting in Artificial Intelligence Recommendations: Matching Anthropomorphic Agents to Consumer Goals

Psychology &Marketing, EarlyView.
ABSTRACT Despite the proliferation of artificial intelligence (AI) in marketing, consumers often exhibit algorithm discounting—a tendency to evaluate AI‐generated recommendations less favorably than those from humans. Focusing on consumption goals, this study investigates how anthropomorphic AI agents (virtual assistants vs.
Jiayue Huang, Ruolei Gu, Yi Feng, Yuan Zhou, Wenbo Luo   +4 more
wiley   +1 more source

Healer or Human? How Online Physician Reviews Guide Patient Choice

Psychology &Marketing, EarlyView.
ABSTRACT Online reviews increasingly guide physician choice, yet it remains unclear whether content emphasizing a physician's competence (technical skills) or benevolence (prioritizing patients' welfare over self‐interest) more strongly influences patients' decisions. Integrating a field study of 12,351 physician reviews with two online experiments, we
Shabnam Azimi, Sina Ansari, Ignacio Luri, Atefeh Yazdanparast   +3 more
wiley   +1 more source

In Favor of Digital Detox: Developing the Attitude Toward Digital Detox Scale

Psychology &Marketing, EarlyView.
ABSTRACT The extensive usage of digital devices can lead to technological overload, potentially damaging interpersonal relations, individual performance, and personal well‐being. Digital detox describes consumers' counter‐reaction by intentionally reducing the use of digital devices for a specific period of time.
Svenja Winkler, Lisa Eckmann, Torsten Bornemann, Jan R. Landwehr   +3 more
wiley   +1 more source

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Adult attachment style and interpersonal distance

Attachment and Human Development, 2004
We tested for an association between adults' attachment style and their regulation of interpersonal physical distance. In Study 1, the stop-distance paradigm was used to derive measures reflecting tolerance of and reactiveness to spatial-intrusion. As predicted, university students who were classified as avoidantly attached (by a 3-category attachment ...
Yair Bar-Haim, Ephraim S Grossman
exaly   +3 more sources

Biased estimations of interpersonal distance in non-clinical social anxiety [PDF]

Journal of Anxiety Disorders, 2020
Previous studies have indicated that socially-anxious individuals prefer to maintain a greater interpersonal distance from others, specifically from strangers.
Hadas Okon-Singer
exaly   +2 more sources

Inkblot content and interpersonal distance

Journal of Clinical Psychology, 1977
Four Ht content scales were related to a projective and a live measure of interpersonal distance. Based on previour research, negative correlations between human and barrier content and interpersonal distance were predicted, with positive correlations predicted between anxiety and hostility content and distance behavior.
E, Greenberg, E, Aronow, A, Rauchway
openaire   +2 more sources

Interpersonal distance and impression formation

Journal of Personality, 1970
Summary Impression formation was examined as a function of interpersonal physical distance in an interview. It was predicted that a confederate would be rated less socially active as the distance between him and the subject increased. The hypothesis was supported by a significant negative linear trend in the composite ratings of friendliness ...
M L, Patterson, L B, Sechrest
openaire   +2 more sources

Psychopathy and the Regulation of Interpersonal Distance

Clinical Psychological Science, 2018
Psychopathic traits are often associated with interpersonal and affective deficits. This study examined the impact of psychopathy on judgments of comfortable egocentric interpersonal distance (Experiment 1) and exocentric interpersonal distance (Experiment 2). We selected a student sample and measured psychopathy via self-report.
Heiko Hecht, Christoph von Castell, Robin Welsch   +2 more
exaly   +2 more sources