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The respondents’ perspective on service interaction is an important design consideration in service quality evaluations. In Information Technology (IT) field, the enterprise IT service, unlike the traditional service, entails more service interaction ...
Zhiliang Liu, Jinlong Zhang
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Domain word recognition enhancement method in speech recognition
Aiming at the problem that the national network customer telephone voice recognition has poor recognition of core words in specific fields, this paper proposes a method based on HCLG domain weight enhancement and domain word correction, which can add ...
Yang Wei, Zhang Caijun, Ma Yongbo
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AG Digitalisierungsoffensive, im Auftrag des DVV-Vorstands/OFA Manifest zur digitalen Transformation von Volkshochschulen Klaus-Peter Hufer Nachruf - Klaus Ahlheim (1942-2020)
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Since important national and international funders of research projects require statements on the long-term accessibility of research results, many new solutions appeared to fulfil these demands.
Andreas Weber, Claudia Piesche
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Identification and Classification of ITIL Implementation Critical Success Factors in Iran [PDF]
Nowadays, many organizations took Information Technology Infrastructure Library (ITIL) best practices in the field of IT service management to improve their service management related processes.
Mohammad Mehrabioun Mohammadi +2 more
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Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used.
Kornelius Irfandhi +5 more
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A model for Users Behavior Analysis and Forecasting in Moodle
The learning process, among its different phases, involves monitoring of users behaviour in order to extract knowledge. Details about users have significant weight to understand the interests and intentions and produce forward-looking statements, as well
Mario Manzo
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IT Audit of IT Service Provider Using COBIT 4.1 Framework: Case Study at PT. XYZ
IT service providers often campaign for the importance of having a high level of IT maturity to its customers. However, not all IT companies have a high commitment to IT management within their own organisation.
Muhammad Malik Hakim
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ABSTRACT Background The Standards for Psychosocial Care for Children with Cancer and Their Families (“Standards”) are evidence‐based guidelines for psychosocial care in pediatric oncology. Care related to the three “Asking and Monitoring” Standards—Assessment of Psychosocial Needs, Assessment of Financial Needs, and Monitoring Neurocognitive Problems ...
Julia B. Tager +8 more
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