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The approach of ontological stratification in IT infrastructure for quality of ІТ service management
Adaptivni Sistemi Avtomatičnogo Upravlinnâ, 2021 The common service-based approach to distinguishing hierarchical layers for service level management in IT infrastructure covers only discrete scopes of IT infrastructure and is very general.
В. Колеснік, O. Ролик
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IT Services management — Introduction [PDF]
Biuletyn Wojskowej Akademii Technicznej, 2016 The paper describes problems of relations between business and IT departments of contemporary companies and institutions. The solution of these problems is changing the IT department organization into one based on processes and setting up IT services as ...
Wiesław Barcikowski
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JOIV: International Journal on Informatics Visualization, 2023 The development of information technology occurs rapidly in almost all areas of life. All companies must immediately carry out a business transformation following the development of information technology to survive amid increasingly fierce competition ...
Iqbal Santosa, Rahmat Mulyana
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Improving IT Service Management in Customer Service Business: A Case Study
Informacijos Mokslai, 2021 Organisations that provide information technology services mostly set goals for improving the quality and management of services. The ability to remain competitive is one of the most critical factors in any modern organisation's success.
Inga Žilinskienė, Justinas Norkus
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Service configuration management [PDF]
Proceedings of the 12th international workshop on Software configuration management, 2005 The deployment of services --- sets of running programs that provide some useful facility on a system or network --- is typically implemented through a manual, time-consuming and error-prone process. For instance, system administrators must deploy the necessary software components, edit configuration files, start or stop processes, and so on.
Eelco Dolstra +2 more
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PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT [PDF]
Acta Electrotechnica et Informatica, 2018 The work presented in this paper is focused on creating of predictive models that help in the process of incident resolution and implementation of IT infrastructure changes to increase the overall support of IT management. Our main objective was to build
Martin SARNOVSKY, Juraj SURMA
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Journal of Open Innovation: Technology, Market and Complexity, 2021 Startups and established firms in service sectors mostly fall into the supplier dominated or information intensive categories of Pavitt’s taxonomy. Entrepreneurs in these categories are not isolated from the technological environment because they can ...
Ilyong Ji, Jinkyung Goo
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Gamification in IT Service Management: A Systematic Mapping Study
Applied Sciences, 2021 Despite the benefits of adopting IT Service Management (ITSM) reference models, such initiatives do not always produce the expected results. The research literature in this area concludes that motivation, engagement, skills, experience, performance and ...
Manuel Trinidad +2 more
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Web services management: a survey [PDF]
IEEE Internet Computing, 2005 Solutions based on service-oriented architectures are promising in that they leverage common services and enable collaborative business processes that cross organizational boundaries. However, because Web services applications can span multiple hosts, operating systems, languages, and enterprises, it's problematic to measure, control, and manage ...
Mike P. Papazoglou +1 more
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ComTech, 2016 Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used.
Kornelius Irfandhi +5 more
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