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The Challenges Of Public University Informatization
Foundations of Management, 2015 The public university is a peculiar mix of features of corporations, public office, and the legacy of a tradition of federalism and academic freedom.
Zajkowski Andrzej, Stańczak Janusz
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Development and evaluation of it service management digital commons - a case study [PDF]
, 2022 Information Technology Service Management (ITSM) is a set of organisational capabilities and practices for enabling value for customers in the form of services to plan, build and run IT functions.
Ramakrishnan, M.
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Barriers to the implementation of innovations in information systems in SMEs
Production Engineering Archives, 2021 Information management and information flow is an important element in the strategy of developing and running a company. The need to supervise information makes it necessary to implement numerous innovations that improve the method of information ...
Kapler Monika
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Perspectives of IT-service quality management
, 2022 S.381-407This chapter introduces an IT-Service management framework for the use of quality management concepts in the context of the life cycle phases of IT-Services. It argues that IT-Service management, combined with quality management and a life cycle
Praeg, C.-P., Spath, D.
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Education for IT service management standards [PDF]
, 2007 [Abstract]: Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery.
Cater-Steel, Aileen, Toleman, Mark
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Ontological Approach Knowledge Management in it Consulting Service
Revista Cubana de Ingeniería, 2014 Knowledge is a resource with enormous potential, management increases business opportunities,present and future competitiveness , create wealth and provide added values to achieve an advantageousposition in the market, thus improving the effectiveness of
Jessy Lino Alfonso +2 more
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Вісник Харківського національного університету імені В.Н. Каразіна: Серія Міжнародні відносини, економіка, країнознавство, туризм, 2021 The problems of development and construction of a universal consolidated strategy of interaction of IT services and information security, which is based on the study and in-depth analysis of statistics on the current situation with the interaction of ...
Serhii Lubenets +2 more
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Analisis Dampak Penerapan IT Service Desk pada Bank XYZ
ComTech, 2010 The purpose of this study is to identify the determinants of IT operational performance related to IT Service Desk. And to determine the consideration of implementing IT Service Desk in the company business processes.
Ario Adi Prasetyo, Ford Lumban Gaol
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IT service management: process capability, process performance, and business performance [PDF]
, 2018 As technology is at the core of almost every leading industry, organizations are increasingly scrutinizing their Information Technology (IT) group’s performance so that it is more in line with overall business performance and contributes to the business’
Behari, Suren
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Framework for IT service value engineering
, 2022 S.274-297Managing the business value of IT-Services is an important aspect in the context of IT-Service quality management. This chapter introduced a framework for IT-Service value engineering and closes gaps in research and practical management in IT ...
Praeg, Claus-Peter
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