Results 11 to 20 of about 39,203,027 (304)
Penerapan Best Practice IT Service Management dalam Perbaikan IT Service Desk: Studi Kasus PT. Matahari Putra Prima [PDF]
ComTech, 2011 Information Technology (IT) grows very rapidly and affects every aspect of business life to support competition with other companies that have the same field. PT. Matahari Putra Prima has implemented a computerized system as one of its business strategy
Hendra Hendra
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Future Internet, 2023 Modern computing environments, thanks to the advent of enabling technologies such as Multi-access Edge Computing (MEC), effectively represent a Cloud Continuum, a capillary network of computing resources that extend from the Edge of the network to the ...
Filippo Poltronieri +3 more
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Web services management: a survey [PDF]
IEEE Internet Computing, 2005 Solutions based on service-oriented architectures are promising in that they leverage common services and enable collaborative business processes that cross organizational boundaries. However, because Web services applications can span multiple hosts, operating systems, languages, and enterprises, it's problematic to measure, control, and manage ...
Mike P. Papazoglou +1 more
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, 2022 S.1-21IT service management is a focal point of interest for practitioners, managers and researchers. In this chapter, the authors outline the field of IT service quality management - a topic that has not been adequately discussed in research literature ...
Praeg, Claus-Peter +2 more
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Cybernetics and Information Technologies, 2013 The respondents’ perspective on service interaction is an important design consideration in service quality evaluations. In Information Technology (IT) field, the enterprise IT service, unlike the traditional service, entails more service interaction ...
Zhiliang Liu, Jinlong Zhang
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PERCEPTIONS ON THE INTEGRATION OF AGILE PRINCIPLES IN IT SERVICE MANAGEMENT PROCESSES. STUDY FROM ROMANIA [PDF]
Business Excellence and ManagementThis research paper aims to provide insights into the impact generated by the introduction of Agile methodologies in Romanian industrial environments which used to work exclusively with Waterfall methodologies for the delivery of IT products and services.
Cristina-Elena UNGUREANU +3 more
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Business & Information Systems Engineering, 2013 Service-oriented architectures (SOA) are an intensively discussed architectural paradigm in science and practice. Originally grounding in software modularization efforts, SOA is increasingly part of the discourse on business models. For example, software providers no longer offer their solutions solely as complete packages, but rather allow customers ...
Michael Fischbach +2 more
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Network and Service Management [PDF]
IEEE Communications Magazine, 2017 This is the 26th issue of the series on Network and Service Management, which until now was published twice a year, in January and July. From now on, submissions will follow a rolling schedule and new issues will be published when enough articles get accepted, in line with the new IEEE Communications Magazine policy for all series. This series provides
George Pavlou, Jürgen Schönwälder
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The role of IT service management in green IT [PDF]
, 2010 Societies and governments are becoming increasingly concerned about the impact of the expanding use of IT equipment on the environment, especially in terms of energy efficiency, emission reduction and toxic waste.
Tan, Wui-Gee, Cater-Steel, Aileen
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A Framework Determining Service Level in a B2B Environment based on ITIL Framework [PDF]
Journal of Information Technology Management, 2013 Rapid growth of e-commerce has made the competition quite different. In this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen.
Hasanzadeh Hasanzadeh +3 more
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