Results 11 to 20 of about 842,594 (265)
IT Service Management at CERN: Data Centre and Service monitoring and status [PDF]
EPJ Web of Conferences, 2019 The Information Technology department at CERN has been using ITIL Service Management methodologies [1] and ServiceNow since early 2011. In recent years, several developments have been accomplished regarding the data centre and service monitoring, as well
Martín Clavo David +6 more
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Future Internet, 2023 Modern computing environments, thanks to the advent of enabling technologies such as Multi-access Edge Computing (MEC), effectively represent a Cloud Continuum, a capillary network of computing resources that extend from the Edge of the network to the ...
Filippo Poltronieri +3 more
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Network and Service Management [PDF]
IEEE Communications Magazine, 2017 This is the 26th issue of the series on Network and Service Management, which until now was published twice a year, in January and July. From now on, submissions will follow a rolling schedule and new issues will be published when enough articles get accepted, in line with the new IEEE Communications Magazine policy for all series. This series provides
George Pavlou, Jürgen Schönwälder
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Cybernetics and Information Technologies, 2013 The respondents’ perspective on service interaction is an important design consideration in service quality evaluations. In Information Technology (IT) field, the enterprise IT service, unlike the traditional service, entails more service interaction ...
Zhiliang Liu, Jinlong Zhang
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PERCEPTIONS ON THE INTEGRATION OF AGILE PRINCIPLES IN IT SERVICE MANAGEMENT PROCESSES. STUDY FROM ROMANIA [PDF]
Business Excellence and ManagementThis research paper aims to provide insights into the impact generated by the introduction of Agile methodologies in Romanian industrial environments which used to work exclusively with Waterfall methodologies for the delivery of IT products and services.
Cristina-Elena UNGUREANU +3 more
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Business & Information Systems Engineering, 2013 Service-oriented architectures (SOA) are an intensively discussed architectural paradigm in science and practice. Originally grounding in software modularization efforts, SOA is increasingly part of the discourse on business models. For example, software providers no longer offer their solutions solely as complete packages, but rather allow customers ...
Michael Fischbach +2 more
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A Framework Determining Service Level in a B2B Environment based on ITIL Framework [PDF]
Journal of Information Technology Management, 2013 Rapid growth of e-commerce has made the competition quite different. In this new environment customers have wide choices and are looking forward to the support which guarantees the delivery of what they have chosen.
Hasanzadeh Hasanzadeh +3 more
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The Challenges Of Public University Informatization
Foundations of Management, 2015 The public university is a peculiar mix of features of corporations, public office, and the legacy of a tradition of federalism and academic freedom.
Zajkowski Andrzej, Stańczak Janusz
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Barriers to the implementation of innovations in information systems in SMEs
Production Engineering Archives, 2021 Information management and information flow is an important element in the strategy of developing and running a company. The need to supervise information makes it necessary to implement numerous innovations that improve the method of information ...
Kapler Monika
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Вісник Харківського національного університету імені В.Н. Каразіна: Серія Міжнародні відносини, економіка, країнознавство, туризм, 2021 The problems of development and construction of a universal consolidated strategy of interaction of IT services and information security, which is based on the study and in-depth analysis of statistics on the current situation with the interaction of ...
Serhii Lubenets +2 more
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