Results 81 to 90 of about 26,082,229 (295)

Managing IT-service performance and IT-service quality

, 2008
The growing complexity in the management of ITservices is an important aspect for IT-managers. Due to outsourcing and the development of the increasing modularization of IT-services and IT-infrastructures there is a rising challenge for companies to ...
It-service Cachet
core  

How Could I Have Served My Follower Better? A Counterfactual Thinking Intervention for Servant Leadership

Journal of Organizational Behavior, EarlyView.
ABSTRACT Evidence of the beneficial impacts of servant leadership, which prioritizes the fulfillment of followers' needs, abounds. However, we lack knowledge about how organizations can foster leaders to engage in servant leadership and cultivate its benefits.
Ui Young Sun, Robert C. Liden, Nathan Eva   +2 more
wiley   +1 more source

The universal service desk (USD): implementing, controlling and improving service delivery

, 2020
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one.
de Rouw, Léon-Paul, Johnson, Brian
core  

Coping Practices of Small‐ and Medium‐Sized Enterprises Facing Power Asymmetry in Digital Platform Business

Strategic Change, EarlyView.
ABSTRACT Digital platform (DP) enterprises have risen to the top of the global economy by inverting traditional business models. They earn money through matchmaking, transaction facilitation, and efficient orchestration of other stakeholders' resources.
Lukas R. G. Fitz, Jochen Scheeg
wiley   +1 more source

The influence of employee productivity and service quality of front office department on job satisfaction mediated by work motivation in the hospitality sector

Journal of Tourism, Culinary, and Entrepreneurship
This study focuses on how staff productivity and service quality of the front office department affect job satisfaction, with work motivation as a mediating variable in the hospitality sector The objectives are to determine how employee productivity ...
Rina Pujiati, Romauli Nainggolan, Endi Sarwoko   +2 more
doaj   +1 more source

Sentiment Analysis and Fine-Grained Feature Mining of Hotel Reviews Based on BERT-BiLSTM [PDF]

ITM Web of Conferences
With the rapid development of online tourism platform, hotel reviews published by users on the platform have become important data resources that affect consumer decision-making and improve service quality.
Wang Chenyu
doaj   +1 more source

AI Cracks Jokes: Building Consumer–Brand Closeness Through Machine‐Generated Humor

Psychology &Marketing, EarlyView.
ABSTRACT Integrating AI led social cues into service encounters has become a key strategy for humanizing technology. Grounded in Social Penetration Theory, this research examines how AI‐generated humor styles (affiliative vs. self‐defeating) influence consumer brand identification and proposes consumer personality as a key moderator.
Heng Chu, Chunli Ji, Mingwei Li, Catherine Prentice   +3 more
wiley   +1 more source

The paradox of expertise: Is the Wikipedia Reference Desk as good as your library? [PDF]

, 2009
Purpose: This study aims to examine answers’ quality on the Wikipedia Reference Desk, and to compare it with library reference services. It examines whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of ...
Shachaf, Pnina
core   +1 more source

Research on a Service Touchpoint Design Model Driven by Smart Technology Based on Kano–Failure Modes and Effects Analysis

Sensors
With the development of smart technology and the increasing variety of everyday products, factors influencing product service touchpoint design have become more diverse and complex.
Jian Chen, Zhihan Li, Weiwei Wang, Yi Wang, Zhaoxuan He   +4 more
doaj   +1 more source

The "T3 Support Centre" (Teaching, Technology and Testing) - Not just another help desk [PDF]

Journal of Systemics, Cybernetics and Informatics, 2005
Many faculty members embrace the challenge of responding to rising student demands for more technically advanced course supports by offering their courseware through a variety of media. However, it is often difficult for them to find the time required to
Carol Miles, Nestor Querido
doaj