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Big Data, 2023
The cloud network is rapidly growing due to a massive increase in interconnected devices and the emergence of different technologies such as the Internet of things, fog computing, and artificial intelligence. In response, cloud computing needs reliable dealings among the service providers, brokers, and consumers.
Afzal Badshah +5 more
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The cloud network is rapidly growing due to a massive increase in interconnected devices and the emergence of different technologies such as the Internet of things, fog computing, and artificial intelligence. In response, cloud computing needs reliable dealings among the service providers, brokers, and consumers.
Afzal Badshah +5 more
openaire +2 more sources
Checkpoints for Service Level Operations
2014 IEEE International Conference on Services Computing, 2014The paper introduces the checkpoint notion for the management of service level agreement (SLA) information within dataflow property graphs. The purpose of checkpoints in an SLA graph database is to assist the automated handling of SLA resources with a flexible and expressive data structure, such as a multi-relational graph.
Katerina Stamou +4 more
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Transportation Research Record: Journal of the Transportation Research Board, 2010
The concept of level of service (LOS) was introduced in the 1965 edition of the Highway Capacity Manual (HCM). It provided for the familiar letter-grade system for characterizing the quality of operations on a variety of traffic facilities from intersections to freeways.
Roger P. Roess +2 more
openaire +1 more source
The concept of level of service (LOS) was introduced in the 1965 edition of the Highway Capacity Manual (HCM). It provided for the familiar letter-grade system for characterizing the quality of operations on a variety of traffic facilities from intersections to freeways.
Roger P. Roess +2 more
openaire +1 more source
Service-Level Interoperability Issues of Platform as a Service
2015 IEEE World Congress on Services, 2015The numerous heterogeneities among different providers make platform as a service interoperability an interesting and complex research and practical problem. For example, each provider offers its own remote application programming interfaces (APIs). The main aim of this paper is to identify and address service- level interoperability issues when using ...
Darko Androcec +2 more
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Service Level Management for Service Value Networks
2012 IEEE 36th Annual Computer Software and Applications Conference Workshops, 2012The ongoing trend towards a global services economy creates considerable market opportunities for various stakeholders. A service intermediary who offers complex services to customers and consumes services from suppliers and thus creates a service value network, faces the challenge of adhering to agreed service levels while minimizing associated costs,
Frank Schulz 0002 +8 more
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Ensuring Service Level Agreements for Service Workflows
2008 IEEE International Conference on Services Computing, 2008Specifying and monitoring service level agreements (SLA) has been the subject of intensive research. However, methods of enforcing SLA have not addressed the specific issues of composite services (CS). Our work focuses on the problem of keeping prearranged SLAs for service workflows including workflows supporting long lived transactions (e.g.
Dmytro Dyachuk, Ralph Deters
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Design of service level agreements for software services
Proceedings of the International Conference on Computer Systems and Technologies and Workshop for PhD Students in Computing, 2009During last years, Quality of Service (QoS) aspects in service-based applications tend to be more and more challenging issues. The paper is focused on various aspects of QoS contracts and especially on these being parts of Service Level Agreements (SLAs).
Diana Berberova, Boyan Bontchev
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Service Level Agreement for Distributed Services: A Review
2011 IEEE Ninth International Conference on Dependable, Autonomic and Secure Computing, 2011Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers especially for users who already own complicated ...
Mohammed Alhamad +2 more
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Sustainable Service Level Agreements
2011 IEEE International Conference on Services Computing, 2011Our paper provides a method to manage sustainable service levels in call centers. We defined a service level management process and a related capacity and workforce management that considers Erlang-A operational model for staffing levels. Based on such model, we compute the minimum sustainable price for a service contract based on the fixed service ...
Thiago Barroero +2 more
openaire +1 more source