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Service Level Agreement Design and Service Provisioning for Outsourced Services

2007 Latin American Network Operations and Management Symposium, 2007
A business-driven approach to designing service level agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better captures the linkage between service provider and service client by considering the negative business impact (business loss) originated from IT infrastructure failures and ...
Filipe Marques   +2 more
openaire   +1 more source

Cycle-Service-Level in Guaranteed-Service supply chains

2013 5th International Conference on Modeling, Simulation and Applied Optimization (ICMSAO), 2013
—The Guaranteed-Service Model (GSM) aims at determining the optimal placement and amount of safety stocks in a guaranteed-service supply chain. In the GSM, safety stocks are used to protect against demand variability up to specified demand bounds. The model does not address what happens when demand exceeds these bounds while in practice, companies ...
Jemai, Zied   +3 more
openaire   +3 more sources

Service Extension at the Specification Level

1991
This report illustrates some techniques for extending a formal specification of a system in order to add new service features to the system. The system in question is a PABX and the new service features are: abbreviated dialling, call diversion, call holding and forwarding and, a call-back facility.
openaire   +1 more source

Elasticity in Service Level Agreements

2013 IEEE International Conference on Systems, Man, and Cybernetics, 2013
Elasticity has been identified as one of the key features of delivering IT services over the internet. Major definitions of cloud computing consider elasticity as an essential property of cloud services, and as one of the main reasons to use cloud infrastructures.
openaire   +1 more source

User services at the second level

Proceedings of the 6th annual ACM SIGUCCS conference on User services - SIGUCCS '78, 1978
The need for user services for all types of users is affirmed. Considering the small-college example of the U.S. Coast Guard Academy, long- and short-term objectives are identified and alternative plans of action are discussed. The particular problems of providing local user services to an academic community that is relying on a contract time-sharing ...
openaire   +1 more source

Research on service robot adoption under different service scenarios

Technology in Society, 2022
Xingyuan Wang, Shuyang Wang, Yun Liu
exaly  

The Cancer Information Service: A Shared Responsibility

Ca-A Cancer Journal for Clinicians, 1971
A I Holleb
exaly  

Service discovery for mobile Ad Hoc networks: a survey of issues and techniques

IEEE Communications Surveys and Tutorials, 2008
George C Polyzos   +1 more
exaly  

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