Results 241 to 250 of about 1,407,119 (265)

The service concept: the missing link in service design research?

Journal of Operations Management, 2002
Robert Johnston, Susan Meyer Goldstein, Jay Rao   +2 more
exaly  

DESCRIPTION OF SERVICE AND SERVICE LEVEL

2018
openaire   +1 more source

Design for service inclusion: creating inclusive service systems by 2050

Journal of Service Management, 2018
Alison M Joubert, Mark Rosenbaum, Raymond P Fisk   +2 more
exaly  

Service Level

2009
openaire   +1 more source

The Nature and Determinants of Customer Expectations of Service

Journal of the Academy of Marketing Science, 1993
Leonard Berry, Valarie Zeithaml, A Parasuraman   +2 more
exaly  

Levels of Service

2014
openaire   +1 more source

Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis

Journal of Service Research, 2011
Andrea Ordanini, A Parasuraman
exaly  

Characterising the concept of service experience

Journal of Service Management, 2011
Anu Helkkula
exaly  

Effektive Service-Level-Kriterien

Computer und Recht, 2011
Jürgen Hartung, Oliver Stiemerling
openaire   +1 more source

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Kallol Bagchi, Peeter Kirs
exaly