Results 251 to 260 of about 1,407,119 (265)

Fundamentals of service science

Journal of the Academy of Marketing Science, 2007
Paul Maglio, Jim Spöhrer, Maglio Paul P   +2 more
exaly  

On value and value co-creation: A service systems and service logic perspective

European Management Journal, 2008
Stephen Vargo, Paul Maglio, Melissa Akaka   +2 more
exaly  

Customer engagement behaviors: The role of service convenience, fairness and quality

Journal of Retailing and Consumer Services, 2018
Tom Chen, Vaibhav Shekhar, Sanjit Roy
exaly  

Navigating the Health Service Network: Helping Cancer Survivors Find What They Need

Ca-A Cancer Journal for Clinicians, 2002
exaly  

Linking perceived service quality and service loyalty: a multi‐dimensional perspective

European Journal of Marketing, 1999
Martin Wetzels, Ko De Ruyter, Josée Bloemer   +2 more
exaly  

Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality

International Journal of Research in Marketing, 1996
Pratibha A Dabholkar
exaly  

Social Service and the Cancer Patient

Ca-A Cancer Journal for Clinicians, 1958
exaly  

Service experience co-creation: conceptualization, implications, and future research directions

Journal of Service Management, 2015
Anu Helkkula, Elina Jaakkola
exaly  

The Role of Dial Access in a Cancer Information Service

Ca-A Cancer Journal for Clinicians, 1972
exaly  

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin, Yu-Yin Wang   +2 more
exaly