Results 281 to 290 of about 169,732,242 (309)

service level

2011
openaire   +2 more sources

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Journal of Service Research, 2021
Anna S. Mattila, Sungwoo Choi, Lisa Bolton   +2 more
exaly  

service level

2000
openaire   +2 more sources

The cancer information service: a shared responsibility

Ca-A Cancer Journal for Clinicians, 1971
Arthur I Holleb, A I Holleb
exaly  

Navigating the Health Service Network: Helping Cancer Survivors* Find What They Need‡

Ca-A Cancer Journal for Clinicians, 2002
Frank Baker
exaly  

Service discovery for mobile Ad Hoc networks: a survey of issues and techniques

IEEE Communications Surveys and Tutorials, 2008
George Polyzos, Christopher Ververidis
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Helena Nguyen, Markus Groth, Anya Johnson   +2 more
exaly  

DESCRIPTION OF SERVICE AND SERVICE LEVEL

2018
openaire   +1 more source

The service concept: the missing link in service design research?

Journal of Operations Management, 2002
Robert Johnston, Susan M Goldstein, Jay Rao   +2 more
exaly  

The nature and determinants of customer expectations of service

Journal of the Academy of Marketing Science, 1993
Leonard L. Berry, Valarie Zeithaml, A Parasuraman   +2 more
exaly