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Sign, Sign, Everywhere a Sign: What Does “Reference” Mean to Academic Library Users?
Journal of Academic Librarianship, 2015exaly
Why do you ask? Reference statistics for library planning
Performance Measurement and Metrics, 2003exaly
Reference as Service, Reference as Place: A View of Reference in the Academic Library
Reference Librarian, 2011exaly
Trending Now—Reference Librarians: How Reference Librarians Work to Prevent Library Anxiety
Journal of Library Administration, 2011exaly