Examining the effect of logistics service quality on customer satisfaction and re-use intention. [PDF]
PLoS ONE, 2023 For logistics service providers (LSPs), improving customer satisfaction and obtaining customer re-use intention are key to gaining sustainable competitive advantages and success.
Xiaofang Lin +3 more
doaj +3 more sources
What drives horizontal logistics collaboration? A grounded theory analysis of Chinese logistics service providers [PDF]
Science Progress, 2023 Horizontal logistics collaboration is characterized by the highly professional cooperation of logistics service providers at the same level of the supply chain, which is an effective way to optimize the development and sustainability of modern logistics.
Xiaoyan Zhang +4 more
doaj +2 more sources
Exploring logistics service quality in Hai Phong, Vietnam
Asian Journal of Shipping and Logistics, 2020 Paper explores different stakeholder perceptions of logistics service quality in Hai Phong, Vietnam, one of the country's most important port complexes and largest logistics hubs.
David B Grant, David A Menachof
exaly +3 more sources
Linking customized logistics service in online retailing with E-satisfaction and E-loyalty
International Journal of Engineering Business Management, 2022 Online retailers are providing customized logistics service to meet heterogeneous customer demand. However, the value of customized logistics service is not clear.
Mingyao Hu +2 more
doaj +1 more source
Evaluation of crowdsourcing logistics service quality based on entropy weight method and analytic hierarchy process [PDF]
E3S Web of Conferences, 2021 Crowdsourcing logistics mode is the product of sharing economy by integrating idle resources to reduce the operating cost and improve the efficiency of enterprises.
Fu Mian, Wang Dan Dan
doaj +1 more source
Assessment of logistics service quality based on the application of fuzzy methods modeling [PDF]
Problems and Perspectives in Management, 2022 Improving the logistics service quality (LSQ) requires its assessment to identify appropriate reserves, which actualizes the scientific task of improving the appropriate methodological support for LSQ assessment. The purpose of this paper is to develop a
Tetiana Kolodizieva +4 more
doaj +1 more source
A Brief Analysis of Logistics Customer Service Management
Logi, 2023 The quality of customer service determines the survival and development of logistics enterprises. In the highly competitive e-commerce field, it is necessary to continuously improve the customer service management level of logistics enterprises, and the ...
Chen Wei, Perez Candido
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Ученые записки Российской академии предпринимательства, 2022 The paper considers the theoretical and methodological foundations of the development of logistics services based on the ratings of international organizations. The concepts of «logistics service» and «transportation service» are separated.
M. A. Amankulov +2 more
doaj +1 more source
Study on Performance Evaluation of Service Supply Chain by Extension Method
Discrete Dynamics in Nature and Society, 2021 With the rapid development of the service industry, the service supply chain has become one of the most popular areas. With the logistics service supply chain being an important branch of the service supply chain, we should pay attention to the role of ...
Jun Cheng, Qiaoning Yang, Lin Lu
doaj +1 more source
Measurement of Customer Perceptions of Logistics Service Quality
Jurnal Teknik Industri, 2021 Currently, logistics service providers experience a high increase in activity. It makes logistics service providers compete with each other in service quality.
Babatunde Enitan Ogunnowo +1 more
doaj +1 more source