Examining the effect of logistics service quality on customer satisfaction and re-use intention. [PDF]
PLoS ONE, 2023 For logistics service providers (LSPs), improving customer satisfaction and obtaining customer re-use intention are key to gaining sustainable competitive advantages and success.
Xiaofang Lin +3 more
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Assessment of logistics service quality dimensions: a qualitative approach [PDF]
Journal of Shipping and Trade, 2021 Globalization and complex supply chain networks have been affecting Logistics Services Providers’ (LSPs) service delivery and service expectations.
Gamze Arabelen, Hasan Tolga Kaya
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Exploring logistics service quality in Hai Phong, Vietnam
Asian Journal of Shipping and Logistics, 2020 Paper explores different stakeholder perceptions of logistics service quality in Hai Phong, Vietnam, one of the country's most important port complexes and largest logistics hubs.
Thao Phuong Vu +2 more
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Developing a Sustainable Logistics Service Quality Scale for Logistics Service Providers in Egypt
Logistics, 2021 The role of sustainability has made it a vital point to measure companies’ financial performances and sustainability practices along the overall supply chain.
Ahmed Hussein Ali +3 more
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Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam
Asian Journal of Shipping and Logistics, 2020 This paper aims to validate five determinants of service quality and to examine the service quality-customer satisfaction link in the port logistics service industry of a developing and transitional economy.
Duc Nha Le +2 more
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Cogent Business & Management, 2020 This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality
Ilyas Masudin +4 more
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Evaluation of crowdsourcing logistics service quality based on entropy weight method and analytic hierarchy process [PDF]
E3S Web of Conferences, 2021 Crowdsourcing logistics mode is the product of sharing economy by integrating idle resources to reduce the operating cost and improve the efficiency of enterprises.
Fu Mian, Wang Dan Dan
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Assessment of logistics service quality based on the application of fuzzy methods modeling [PDF]
Problems and Perspectives in Management, 2022 Improving the logistics service quality (LSQ) requires its assessment to identify appropriate reserves, which actualizes the scientific task of improving the appropriate methodological support for LSQ assessment. The purpose of this paper is to develop a
Tetiana Kolodizieva +4 more
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The Impact of Logistics Service Quality on Customer Loyalty in Egyptian Resorts: Customer Satisfaction as a Mediator [PDF]
International Journal of Tourism and Hospitality Management, 2023 This study aims to investigate whether customers' satisfaction mediates the impact of logistics service quality LSQ on customers' loyalty in Egyptian resorts.
Sherif Soliman, Ahmed Elsaed, Ahmed Emam
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Measurement of Customer Perceptions of Logistics Service Quality
Jurnal Teknik Industri, 2021 Currently, logistics service providers experience a high increase in activity. It makes logistics service providers compete with each other in service quality.
Babatunde Enitan Ogunnowo +1 more
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