Assessing Dental Service Quality Using the SERVQUAL Model: A Cross‐Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry [PDF]
Health Science Reports, Volume 9, Issue 4, April 2026.ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Fatemeh Sadat Sajadi +5 more
wiley +2 more sources
Assessment of Hospital Overcrowding Perceptions and Outpatient Care Quality Among Hypertensive Patients in Mampong, Ghana: A Cross‐Sectional Study [PDF]
Health Science Reports, Volume 9, Issue 4, April 2026.ABSTRACT Background and Aims Hospital overcrowding is a common challenge in low‐ and middle‐income countries and tends to reduce the quality of outpatient care for patients with chronic conditions such as hypertension. Evidence in municipal health settings in Ghana is limited.
Godfred Darko +2 more
wiley +2 more sources
Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal [PDF]
Public Health Challenges, Volume 4, Issue 4, December 2025.This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Vivek Uprety +7 more
wiley +2 more sources
Determinants of Patient Satisfaction in a Public University Hospital in Ghana: A Structural Equation Modelling Approach [PDF]
Health Services InsightsBackground Despite the recognised importance of communication in healthcare delivery, limited research has examined how communication interacts with other service quality (SERVQUAL) dimensions to shape patient satisfaction in Ghanaian hospital settings ...
Bhavana Singh +12 more
doaj +2 more sources
SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico
Journal of Technology Management & Innovation, 2021 This research is focused on understanding the interrelation between the different dimen- sions of the SERVQUAL model in the pharmaceutical area, which have differences in per- ceptions of service domains depending on the cultures in which they are ...
Fernando Alonso Rojas, Giuliani Coluccio
doaj +1 more source
Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013 [PDF]
Informatică economică, 2015 While many past studies focus on service quality research, especially using the “SERVQUAL”, little is known about the mechanics of this model. Motivated by the need to gauge the contribution of the SERVQUAL model, this study reviews 367 SSCI and SCI ...
Ya Lan WANG +3 more
doaj +1 more source
GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología, 2022 Las bibliotecas, hospitales, bancos y centros de investigación compran revistas académicas en formato digital con editores e intermediarios para proveerlas a los usuarios que las necesitan.
Salvador Enrique Vazquez Moctezuma
doaj +1 more source
Quality of Service in the Urban Bus System: Ankara EGO Example
Ankara Araştırmaları Dergisi, 2021 The increasing global importance of the service sector in recent years requires planned improvements to be made in the quality of service in transportation systems, as well as in all service sectors.
Seda Hatipoğlu, Beyza Nur Keskin
doaj +1 more source
Jurnal Manajemen dan Profesional, 2021 This study examines Foreign Direct Investment (FDI/PMA) and Domestic Investment (DI/PMDN) which are relatively balanced (49.9% : 50.1%), and continue to be conducive during the Covid-19 Pandemic. In East Java Province, PMA continues to show a significant
Hironimus Hari Kurniawan
doaj +1 more source
The SERVQUAL instrument: Reliability and validity in South Africa
South African Journal of Business Management, 1997 The drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear.
Deon Nel +2 more
doaj +1 more source