Results 1 to 10 of about 2,542 (183)
Determinants of Patient Satisfaction in a Public University Hospital in Ghana: A Structural Equation Modelling Approach [PDF]
Health Services InsightsBackground Despite the recognised importance of communication in healthcare delivery, limited research has examined how communication interacts with other service quality (SERVQUAL) dimensions to shape patient satisfaction in Ghanaian hospital settings ...
Bhavana Singh +12 more
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SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico
Journal of Technology Management & Innovation, 2021 This research is focused on understanding the interrelation between the different dimen- sions of the SERVQUAL model in the pharmaceutical area, which have differences in per- ceptions of service domains depending on the cultures in which they are ...
Fernando Alonso Rojas, Giuliani Coluccio
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Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013 [PDF]
Informatică economică, 2015 While many past studies focus on service quality research, especially using the “SERVQUAL”, little is known about the mechanics of this model. Motivated by the need to gauge the contribution of the SERVQUAL model, this study reviews 367 SSCI and SCI ...
Ya Lan WANG +3 more
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GECONTEC: Revista Internacional de Gestión del Conocimiento y la Tecnología, 2022 Las bibliotecas, hospitales, bancos y centros de investigación compran revistas académicas en formato digital con editores e intermediarios para proveerlas a los usuarios que las necesitan.
Salvador Enrique Vazquez Moctezuma
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Quality of Service in the Urban Bus System: Ankara EGO Example
Ankara Araştırmaları Dergisi, 2021 The increasing global importance of the service sector in recent years requires planned improvements to be made in the quality of service in transportation systems, as well as in all service sectors.
Seda Hatipoğlu, Beyza Nur Keskin
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Jurnal Manajemen dan Profesional, 2021 This study examines Foreign Direct Investment (FDI/PMA) and Domestic Investment (DI/PMDN) which are relatively balanced (49.9% : 50.1%), and continue to be conducive during the Covid-19 Pandemic. In East Java Province, PMA continues to show a significant
Hironimus Hari Kurniawan
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The SERVQUAL instrument: Reliability and validity in South Africa
South African Journal of Business Management, 1997 The drive to measure service quality has become a major focus in many organizations, as the links between service quality and business performance have become more clear.
Deon Nel +2 more
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Student Expectation and Perception on Service Quality: Gap Analysis Model
International Journal of Academe and Industry Research, 2023 In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer
Aye Mya Mon
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Rekayasa, 2011 Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
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J@ti Undip: Jurnal Teknik Industri, 2012 Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar +2 more
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