Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry. [PDF]
Health Sci RepABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Sajadi FS +5 more
europepmc +2 more sources
Assessment of Hospital Overcrowding Perceptions and Outpatient Care Quality Among Hypertensive Patients in Mampong, Ghana: A Cross-Sectional Study. [PDF]
Health Sci RepABSTRACT Background and Aims Hospital overcrowding is a common challenge in low‐ and middle‐income countries and tends to reduce the quality of outpatient care for patients with chronic conditions such as hypertension. Evidence in municipal health settings in Ghana is limited.
Darko G, Aguadze C, Dabuo P.
europepmc +2 more sources
Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal. [PDF]
Public Health ChallThis study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Uprety V +7 more
europepmc +2 more sources
Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
core +3 more sources
Student Expectation and Perception on Service Quality: Gap Analysis Model
International Journal of Academe and Industry Research, 2023 In the competitive market, it is crucial to stand as the market leaders maintaining the current customers offering the satisfying service quality and creating impacts to attract the potential. Hence, this research identifies the gaps between the customer
Aye Mya Mon
doaj +1 more source
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
, 2018 © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
core +1 more source
Rekayasa, 2011 Penelitian ini dilakukan di PT. Telkom Bangkalan untuk peningkatan kualitas layanan dengan menggunakan metode servqual dan AHP (Analytical Hierarchy Process). Servqual digunakan untuk mengetahui persepsi dan harapan pelanggan berdasarkan dimensi kualitas
Dian Farida Asfan
doaj +1 more source
The fee tendering and service quality issue revisited [PDF]
, 2007 Purpose - It is a little over twenty years since mandatory fee scales were abolished by UK professional bodies. During this period fee levels have fluctuated with economic demand, and new procurement strategies such as partnering have been developed, but
Hoxley, M
core +1 more source
Diagnosing Service Quality in Retailing: The Case of Singapore [PDF]
, 2010 This paper examines the service quality perceptions of consumers towards retailers in Singapore. We applied SERVQUAL, a popular measure of service quality to a sample of 172 consumers to assess service quality perceptions, expectations and gaps in ...
Durvasula, Srinivas, Lysonski, Steven
core +2 more sources
J@ti Undip: Jurnal Teknik Industri, 2012 Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar +2 more
doaj +1 more source