Results 11 to 20 of about 2,542 (183)

Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry. [PDF]

Health Sci Rep
ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Sajadi FS, Salari Z, Ebrahimi K, Rad M, Akbari-Hooye H, Mollaali M.   +5 more
europepmc   +2 more sources

Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal. [PDF]

Public Health Chall
This study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Uprety V, Paudel BK, Shrestha M, Kharel S, Neupane S, Neupane H, Sigdel M, Pandey B.   +7 more
europepmc   +2 more sources

Assessment of Hospital Overcrowding Perceptions and Outpatient Care Quality Among Hypertensive Patients in Mampong, Ghana: A Cross-Sectional Study. [PDF]

Health Sci Rep
ABSTRACT Background and Aims Hospital overcrowding is a common challenge in low‐ and middle‐income countries and tends to reduce the quality of outpatient care for patients with chronic conditions such as hypertension. Evidence in municipal health settings in Ghana is limited.
Darko G, Aguadze C, Dabuo P.
europepmc   +2 more sources

ANALYSIS SERVICE QUALITY OF FRONT OFFICE DEPARTMENT AT HOTEL BALI MANDIRA RESORT & SPA

Journal of Applied Sciences in Travel and Hospitality, 2019
The purpose of this research is to examine the quality of service and to identify the service attributes which are well provided and the attributes that need improvement at the front office department at Hotel Bali Mandira Resort and Spa.
I Putu Edi Hendra Badrianta, Made Sudiarta, Ni Putu Somawati   +2 more
doaj   +1 more source

ANALISIS DIMENSI SERVQUAL DALAM IMPLEMENTASI KUALITAS LAYANAN (Studi Kasus PT. Wahana Sumber Baru Jogjakarta - Nissan Magelang )_Universitas Tidar Magelang

EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya, 2022
Dealer Nissan Magelang yang bernaung dibawah PT Wahana Sumber Baru Jogjakarta merupakan perusahaan swasta yang bergerak pada bidang otomotif yang menyediakan layanan servis mobil dan showroom mobil Nissan dan Datsun.
Ayu Permata Kusuma Wardhani, Budi Rahardjo   +1 more
doaj   +1 more source

Fuzzy SERVQUAL Analysis in Airline Services

Organizacija, 2008
Fuzzy SERVQUAL Analysis in Airline Services This study is aimed at measuring and summarizing the perceived and expected service quality of passengers of an international airline and to provide the passengers' opinions to the decision makers employing fuzzy logic.
Aydin, Ozlem, Pakdil, Fatma
openaire   +2 more sources

KUALITAS PELAYANAN FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE TERHADAP LOYALITAS TAMU [PDF]

Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2017
This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta.
Surodjo, Gendro Wiyono
doaj  

IMPORTANCE OF THE PERFORMANCE ANALYSIS (IPA) AND CUSTOMER SATISFACTION FOR DETERMINING THE SERVICE STRATEGIES THROUGH THE SERVQUAL MODEL APPROACH

Manajemen dan Bisnis, 2019
The culinary industry in Bandung is very numerous and varied. So it is necessary to match the level of importance of service products according to costumers and the level of performance that a restaurant has given. This study is to determine the level of
Kasnadi ., Rina Indrayani
doaj   +1 more source

BAIGIAMŲJŲ DARBŲ RENGIMO ORGANIZAVIMO KOKYBĖS ĮVERTINIMAS PAGAL WEIGHTED SERVQUAL METODIKĄ

Mokslo Taikomieji Tyrimai Lietuvos Kolegijose, 2021
Šiame straipsnyje pritaikoma viena iš populiariausių kokybės vertinimo metodikų SERVQUAL siekiant apibrėžti studijų proceso kokybę. Konkrečiai skiriamas dėmesys galutiniam ir neabejotinai aktualiam studijų proceso etapui – baigiamojo darbo rengimo ...
Irma Šileikienė, Ana Usovaitė
doaj  

Servqual potential for quality management in hotel services

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2012
The aim of the paper is to present possibilities and specifications of using the Servqual method in service quality management in hotel industry. The Servqual method works on the definition of five dimensions of a service quality: tangibles, reliability,
Kateřina Ryglová, Ida Vajčnerová, Jakub Šácha   +2 more
doaj   +1 more source