Results 41 to 50 of about 68,019 (280)
Service Quality and Acquisition of Cultural Knowledge in an Art Museum:
Maketingu Janaru, 2018 Previous studies have shown that customer-perceived value is based on service quality and customer satisfaction. The main goal of this study was to examine the effects of service quality on overall customer satisfaction mediated through acquisition of ...
Fumisa Takahashi
doaj +1 more source
Service quality and customer satisfaction in the banking industry: an empirical study in Vietnam
Journal of the Academy of Business and Emerging Markets, 2022 Service quality and customer satisfaction play a vital role in any business. But it is particularly important in emerging markets such as Vietnam which still needs to catch up with western service standards.
Duy Hoang Anh, Huyen Nguyen Thanh
doaj +1 more source
Accounting Profession Journal (APAJI)Abstrak: Dampak Leadership dan Corporate Social Responsibility Terhadap Peningkatan SERVQUAL PT. Bank Rakyat Indonesia TBK. Penelitian ini bertujuan untuk meneliti pengaruh antara kepemimpinan dan Corporate Social Responsibility (CSR) terhadap ...
Mira La'bi Bandhaso +2 more
doaj +1 more source
Strategic Analysis of Service Quality Based on Problem Structuring Approach According to Assimilating the Fuzzy Gray Relational Analysis and SWOT method(Case study: Municipality of zone 3, YAZD) [PDF]
پژوهشهای مدیریت عمومی, 2015 Identifying the consumer expectation and perception of service quality is a major step in codifying quality planning. But perfect analysis in this subject according to the strategic nature of service quality is most important.
doaj +1 more source
Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source
Improving the Service with the Servqual Method [PDF]
Management Systems in Production Engineering, 2018 Abstract At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve.
Midor Katarzyna, Kučera Marian
openaire +2 more sources
Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao +2 more
wiley +1 more source
Assessing Quality Gap of the Employee Critical Illness Mutual Aid Fund Using the SERQUAL Model
Advances in Public Health, Volume 2026, Issue 1, 2026.Background Following the Chinese government’s initiative to reform the universal basic medical insurance system in 2009, the development of multilevel medical security systems has become increasingly important to address the financial burden of critical illnesses on patients’ families. The Employee Critical Illness Mutual Aid Fund (ECIMAF), launched by
Lin Lu +3 more
wiley +1 more source
Establishing a student satisfaction index - A Malaysian case study [PDF]
, 2007 The paper provides an insight on student satisfaction in a higher education institution (HEI) within the context of a quasi-government environment.
Che Din, Rohayati +2 more
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