Results 41 to 50 of about 2,498 (183)
Improving the Service with the Servqual Method [PDF]
Management Systems in Production Engineering, 2018 Abstract At the time when economy is growing, there is strong competition in the market, and customers have increasingly higher expectations as regards quality of service and products. Under such conditions, organizations need to improve.
Midor Katarzyna, Kučera Marian
openaire +2 more sources
Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao +2 more
wiley +1 more source
Assessing Quality Gap of the Employee Critical Illness Mutual Aid Fund Using the SERQUAL Model
Advances in Public Health, Volume 2026, Issue 1, 2026.Background Following the Chinese government’s initiative to reform the universal basic medical insurance system in 2009, the development of multilevel medical security systems has become increasingly important to address the financial burden of critical illnesses on patients’ families. The Employee Critical Illness Mutual Aid Fund (ECIMAF), launched by
Lin Lu +3 more
wiley +1 more source
A comparative study of the relationship between service quality and organizational performance in public services [PDF]
کاوشهای مدیریت بازرگانی, 2015 In providing services to public sectors, the service quality factors and the performance of providing organizations are much more crucial as the general public is the major recipient of public services and also the revenue and profit goals are largely ...
Mohammad Sadegh Abpeykar +1 more
doaj
Emergency Medicine International, Volume 2026, Issue 1, 2026.Objective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Ling Yan +9 more
wiley +1 more source
The Service Quality Scale Debate: A Tri-Instrument Perspective for Higher Education Institutions
Expert Journal of Business and Management, 2018 Service quality issues, over the years, have become an important consumer trend and have gained ground in service marketing literature in general, and the extant literature on higher education, in particular. Despite the fact that service quality is more
Ibrahim DANJUMA +3 more
doaj
Quality Matters: How Service Dimensions Shape Satisfaction and Fintech Adoption
Human Behavior and Emerging Technologies, Volume 2026, Issue 1, 2026.The worldwide growth of fintech adoption mirrors rapid progress in mobile and internet technologies combined with evolving consumer expectations toward faster, more accessible financial experiences. Nevertheless, the people′s awareness level and intention to adopt new technology are always questionable because it fosters customer satisfaction and ...
Yongdan Wang +6 more
wiley +1 more source
Mercados y Negocios, 2016 Actualmente las empresas de hospedaje están enfocando sus esfuerzos mercadológicos hacia la satisfacción del consumidor con el fi n de formar consumidores leales.
Leonardo Daniel Sánchez Rojas +2 more
doaj +1 more source
Análisis de la calidad de servicio del gobierno electrónico para la documentación e identificación
Revista Científica UISRAEL, 2017 La calidad de servicio es un elemento recurrente en los servicios orientados al usuario, es una herramienta y a la vez un fin específico enmarcado en este trabajo en el gobierno electrónico para ladocumentación e identificación, con lo cual se busca ...
Gleidys Corina García Montilla +1 more
doaj +1 more source
Guidelines for Theory Selection: The IMPACT Framework
Psychology &Marketing, Volume 42, Issue 11, Page 2789-2806, November 2025.ABSTRACT Though the role of adopting an appropriate theory in shaping the publishability and impact of research has long been recognized, psychology and marketing researchers lack specific guidance on how to choose a theory to frame their work. Addressing this gap in the literature, this article proposes a set of guidelines for the selection of ...
Linda D. Hollebeek +4 more
wiley +1 more source