Results 51 to 60 of about 68,019 (280)
Presenting Modified Servqual Model to Evaluate Flight Attendant Services: Iran Air case study [PDF]
, 2019 Purpose: The investigation of the customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned out to be one of the key concerns of the companies working in all fields.
Ahmadvand, Khosro +2 more
core +2 more sources
Emergency Medicine International, Volume 2026, Issue 1, 2026.Objective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Ling Yan +9 more
wiley +1 more source
Integrating Kansei Engineering into Kano and SERVQUAL Model to Determine the Priorities of Service Improvement (Case Study: Café Agape at Ruteng, East Nusa Tenggara – Indonesia) [PDF]
, 2013 In order to improve service quality, a research framework of integrating Kansei Engineering into Kano and SERV-QUAL was deployed in Café Agape. SERVQUAL model is used to identify whether the provided service has been fulfill customer needs; whether ...
Budiyono, Sianny +2 more
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The Service Quality Scale Debate: A Tri-Instrument Perspective for Higher Education Institutions
Expert Journal of Business and Management, 2018 Service quality issues, over the years, have become an important consumer trend and have gained ground in service marketing literature in general, and the extant literature on higher education, in particular. Despite the fact that service quality is more
Ibrahim DANJUMA +3 more
doaj
A comparative study of the relationship between service quality and organizational performance in public services [PDF]
کاوشهای مدیریت بازرگانی, 2015 In providing services to public sectors, the service quality factors and the performance of providing organizations are much more crucial as the general public is the major recipient of public services and also the revenue and profit goals are largely ...
Mohammad Sadegh Abpeykar +1 more
doaj
Guidelines for Theory Selection: The IMPACT Framework
Psychology &Marketing, Volume 42, Issue 11, Page 2789-2806, November 2025.ABSTRACT Though the role of adopting an appropriate theory in shaping the publishability and impact of research has long been recognized, psychology and marketing researchers lack specific guidance on how to choose a theory to frame their work. Addressing this gap in the literature, this article proposes a set of guidelines for the selection of ...
Linda D. Hollebeek +4 more
wiley +1 more source
All that jazz! Festival-specific predictors of service quality, satisfaction and repurchase intentions' [PDF]
, 2005 [Abstract]: With growing consensus that performance-only constructs may serve as better predictors of service quality (SQ) than the original SERVQUAL scale, this research developed a FESTPERF instrument to investigate the questions of: whether the SQ ...
Stokes, Robyn, Tkaczynski, Aaron
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Emerging Technologies for Investigating Food Consumer Behavior: A Systematic Review
Comprehensive Reviews in Food Science and Food Safety, Volume 24, Issue 6, November 2025.ABSTRACT The evolving nature of food preferences and consumption patterns highlights the need for ongoing research in food consumer behavior. Most existing research relies on traditional methods, like questionnaires, which are often costly, time‐consuming, and prone to bias.
Kyriaki Kechri +7 more
wiley +1 more source
Mercados y Negocios, 2016 Actualmente las empresas de hospedaje están enfocando sus esfuerzos mercadológicos hacia la satisfacción del consumidor con el fi n de formar consumidores leales.
Leonardo Daniel Sánchez Rojas +2 more
doaj +1 more source
The effect of national culture on information flow [PDF]
, 2011 The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an ...
Dennis, C
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