Results 51 to 60 of about 2,542 (183)
Private healthcare quality: applying a SERVQUAL model [PDF]
International Journal of Health Care Quality Assurance, 2010 PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Butt, Mohsin, de Run, E.
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Emerging Technologies for Investigating Food Consumer Behavior: A Systematic Review
Comprehensive Reviews in Food Science and Food Safety, Volume 24, Issue 6, November 2025.ABSTRACT The evolving nature of food preferences and consumption patterns highlights the need for ongoing research in food consumer behavior. Most existing research relies on traditional methods, like questionnaires, which are often costly, time‐consuming, and prone to bias.
Kyriaki Kechri +7 more
wiley +1 more source
Comparing Guest Expectations and Perceptions About Quality of Service in Hotel Industry (the Case of Mashhad’s Homa II hotel) [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2010 Quality of service is one of the most important issues for competing service companies, and consequently using a method for service quality mesurment is of great significance.
mehdi karoubi, javad yousefi
doaj
Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda
International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne +1 more
wiley +1 more source
Performance Evaluation of Information Technology (IT) Industries using a hybrid approach of SERVQUAL, DEA and FMCDM Case Study: System Group Co. [PDF]
مطالعات مدیریت کسب و کار هوشمند, 2013 In developed countries synchronous with improving and developing systemsand quality management technique in manufacturing industries, usingthese models and techniques in service industries has been increasedremarkably.
Alireza Alinezhad, Ramin Hakimian
doaj
Unboxing SERVQUAL: SQuID Inside!
Asian Journal of Business Research, 2023 Maps based on bibliographic data of 50 of 264 keywords in 111 papers show that service quality, SERVQUAL, and customer satisfaction are the most popular topics in service management research. The discussion about costs are relatively minimal and is not directly related to SERVQUAL but to service quality and customer satisfaction.
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Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
The Quality of Educational Services at Isfahan School of Pharmacy: Perspective of the Students [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2018 Introduction: One of the characteristics of quality in universities is to meet students’ expectations of educational services. The purpose of this study was to study the viewpoints of students on the quality of educational services at the faculty of ...
Sajjad Esmaeili +2 more
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Evaluation of the implementation quality of the Augmented Reality project at the National University of Chimborazo, based on the Neutrosophic SERVQUAL model [PDF]
Neutrosophic Sets and SystemsThis work explores the integration of contemporary educational practices, highlighting Augmented Reality (AR) as an innovative tool at the National University of Chimborazo, La Dolorosa campus, Ecuador.
José Luis Erazo-Parra +7 more
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Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source