Results 71 to 80 of about 2,498 (183)
Combining Servqual and Kano: Justification for Best Action and Its Selection Process
Jurnal KawistaraThis study aims to enhance the existing literature on the integration of Servqual and Kano concepts by providing a comprehensive justification for recommending improvement actions to service attributes.
Hendrarto Kurniawan Supangkat +1 more
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An empirical assessment of the SERVQUAL scale
Accounting, 2016 During the past few years, many people have used point of sales for purchasing goods and services. Point of sales tends to provide a reliable method for making purchases in stores. Implementation of point of sales may reduce depreciation cost of automated telling machines and helps banks increase their productivities.
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Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
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E-Servqual: How E-Servqual Can Influence E-Satisfaction in Shopee
Advances in Economics, Business and Management Research, 2021 Jusuf Nurdin +3 more
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THE INFLUENCE OF E-WOM AND E-SERVQUAL ON PURCHASE INTENTION : THE MEDIATING ROLE OF BRAND TRUST
Indonesian Interdisciplinary Journal of Sharia EconomicsThis investigation examines how electronic word-of-mouth (e-WOM) and electronic service quality (e-servqual) influence purchase intention through brand trust as a mediating variable, focusing on Rumah Undangan.id, a digital invitation SME on Shopee ...
Agustina Agustina, Suhada Suhada
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Ekonomski Vjesnik, 2015 One of the direct ways of influencing emotions and service quality perceptions is by music stimulation. The purpose of this research is to examine the impact of music of different musical elements (i.e. sad vs.
Ivana First Komen +2 more
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หลัก SERVQUAL ที่มีอิทธิพลต่อคุณภาพการให้บริการของตำรวจนครบาล 4
Rajamangala University of Technology Tawan-ok Social Science Journalการวิจัยมีวัตถุประสงค์เพื่อศึกษา 1) สภาพทั่วไปของตัวแปรความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจ และคุณภาพการให้บริการ และ 2) อิทธิพลของความเป็นรูปธรรม ความเชื่อถือ การให้ความเชื่อมั่น การตอบสนอง การเข้าใจที่มีต่อคุณภาพการให้บริการ ใช้ระเบียบวิธีการวิจัยทั้งเชิงปริมาณและเชิงคุณภาพ การวิจัยเชิงปริมาณ เก็บข้อม ...
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APPLYING THE SERVQUAL METHOD IN BANKS [PDF]
Annals of the University of Oradea: Economic Science, 2012 The main concern of credit institutions in Romania should be to maintain a portfolio of clients. Long-term cooperation relations between a bank and its customers is the proof of that bank's efforts in providing quality services that meet consumer demands.
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Factores determinantes en la calidad del servicio sanitario en México: Caso ABC
Entramado, 2014 El estudio tiene como objetivo identificar los factores determinantes en la calidad del servicio de salud desde la percepción del usuario en Tamaulipas, México. Se llevó a cabo mediante la estrategia de estudio de caso.
Norma Angélica Pedraza-Melo +3 more
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International Journal of Engineering Business ManagementThis study investigates the impact of SERVQUAL dimensions (Assurance, Reliability, Tangibles, Empathy, and Responsiveness) and review scores on customer sentiment.
Md Kamal Hossain +3 more
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