Investigation of Factors Influencing the Service Quality Indexes of Tourism Agencies of Southern Isfahan [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2012 Present article investigates the influencing factors on service quality of tourism agencies located at southern part of Isfahan. The objective is to study the influence of factors, namely service characteristics, responsiveness, Kindness, reliability ...
amir hoseyn shariati, nadia foruzan
doaj
LibQUAL+ in the UK: a brief report on the SCONUL Pilot. [PDF]
, 2003 Reports on the pilot year of LibQUAL+ in the UK adopted for trial by SCONUL Libraries. Discusses the implementation of LibQUAL+ and presents feedback from the UK participants.
Lock, Selena A., Town, J. Stephen
core
, 2010 Approximately 16% of UK couples are currently married abroad. However, academic or practitioner focused research that explores the complex nature of a couple’s buying preferences or the development of innovative marketing strategies by businesses ...
Anderson C. +33 more
core +1 more source
Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley +1 more source
Comparing Guest Expectations and Perceptions About Quality of Service in Hotel Industry (the Case of Mashhad’s Homa II hotel) [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2010 Quality of service is one of the most important issues for competing service companies, and consequently using a method for service quality mesurment is of great significance.
mehdi karoubi, javad yousefi
doaj
Empirical investigation on satisfaction and service quality level of radical process change implementation [PDF]
, 2006 The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process ...
Ahmad, Hartini, Francis, Arthur
core +1 more source
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
Journal of Consumer Behaviour, Volume 24, Issue 4, Page 1656-1668, July 2025.ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund +1 more
wiley +1 more source
Performance Evaluation of Information Technology (IT) Industries using a hybrid approach of SERVQUAL, DEA and FMCDM Case Study: System Group Co. [PDF]
مطالعات مدیریت کسب و کار هوشمند, 2013 In developed countries synchronous with improving and developing systemsand quality management technique in manufacturing industries, usingthese models and techniques in service industries has been increasedremarkably.
Alireza Alinezhad, Ramin Hakimian
doaj
Skills, organisational performance and economic activity in the hospitality industry : a literature review [PDF]
, 2002 This monograph aims to understand the pressures which push organisations to adopt particular routes to competitive advantage. The monograph aims to discover if the best practice high skill, high wage and high quality route is used in the hospitality ...
Baum, Tom +4 more
core
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source