Measuring Service Quality with Servqual
Journal of Information Technology Review, 2019 Mohamed Haneefa K., Sajna K. P.
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Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey. [PDF]
Healthcare (Basel)Oloya-Salazar P +6 more
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Service quality and cross-cultural guest satisfaction in wellness tourism: evidence from yoga retreats in India's global wellness destination. [PDF]
F1000ResCharak NS +7 more
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Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis. [PDF]
JMIR Hum FactorsWang Y, Han Y, Duan M, Wang Y.
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Developing a Service Quality Index System for AI Health Care Chatbots: Mixed Methods Study. [PDF]
J Med Internet ResGu Y, Wang X.
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An investigation of the quality of Syrian health insurance services via the SERVQUAL approach: a cross-sectional study. [PDF]
Cost Eff Resour AllocMouselli S, Allahham L, Al Ahdab S.
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Developing a model for evaluating and improving the quality of healthcare services. [PDF]
BMC Health Serv ResLiu D, Chen X, Li Z.
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Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study. [PDF]
Front Public HealthWang S, Lu Q, Ding L, Ni W, Zheng Y.
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Designing and psychometric evaluation of an Instrument to assess patient's satisfaction from communication with dentist and dental care services based on SERVQUAL model. [PDF]
BMC Oral HealthShariatzadeh K +3 more
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Service quality in hospital inpatient care: SERVQUAL model approach. [PDF]
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