Delivering service quality in alcohol treatment: a qualitative comparison of public and private treatment centres by service users and service providers [PDF]
, 2012 In the UK, quality of care has now been placed at the centre of the National Health Service (NHS) modernisation programme. To date, there has been little research on the service quality delivery of alcohol treatment services from the perspective of both ...
Griffiths, MD, Resnick, SM
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Sistemasi: Jurnal Sistem InformasiThe development of information technology in the digital era has had a significant impact, including on online transportation services such as Grab. However, Grab users frequently complain about slow response times from customer support when handling ...
Dimas Hadi Yanto +4 more
doaj +1 more source
Service quality measurement in the internet context: A proposed model [PDF]
, 2010 The survival of any organisation in a highly competitive environment depends on its ability to provide the best service quality to its existing customers as the quality of service is a key factor in the success of any organisation. It is well established
Albassam, T, Alshawi, S
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An empirical assessment of the SERVQUAL scale
Accounting, 2016 During the past few years, many people have used point of sales for purchasing goods and services. Point of sales tends to provide a reliable method for making purchases in stores. Implementation of point of sales may reduce depreciation cost of automated telling machines and helps banks increase their productivities.
openaire +2 more sources
Combining Servqual and Kano: Justification for Best Action and Its Selection Process
Jurnal KawistaraThis study aims to enhance the existing literature on the integration of Servqual and Kano concepts by providing a comprehensive justification for recommending improvement actions to service attributes.
Hendrarto Kurniawan Supangkat +1 more
doaj +1 more source
Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort [PDF]
SERVQUAL is the most popular instrument to ascertain service quality. However, some debate exists about its ability to characterize different service environments.
Rogério Puga Leal +2 more
core +1 more source
The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]
Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm [PDF]
, 2006 . In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan +2 more
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Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
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From field to plate: Farmer-to-consumer direct marketing for organic and regional products [PDF]
, 2007 The importance of direct marketing for high quality farm products has increased in the last few years. This paper analyses the impact of customer satisfaction and its driving forces for farmer-to-consumer direct marketing and is based on a customer ...
Mellin, Matthias +2 more
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