Results 121 to 130 of about 68,019 (280)
Qualidade em serviços: Um estudo bibliométrico sobre a escala Servqual na base Scopus
, 2016 Sandra Regina Isoton Terribile +2 more
openalex +2 more sources
Understanding How Farmers Evaluate and Value Services [PDF]
Farm Management,
Gunderson, Michael A.
core +1 more source
Factores determinantes en la calidad del servicio sanitario en México: Caso ABC
Entramado, 2014 El estudio tiene como objetivo identificar los factores determinantes en la calidad del servicio de salud desde la percepción del usuario en Tamaulipas, México. Se llevó a cabo mediante la estrategia de estudio de caso.
Norma Angélica Pedraza-Melo +3 more
doaj
Importance-performance analysis of retail website service quality [PDF]
, 2012 This study intends to empirically explore the customer’s perceived ranking of the importance of a range of on-line services, and their perceptions of the retailers’ performance in delivering these services.
Doherty, Neil +2 more
core
MEJORA CONTINUA EN SERVICIOS ESPECIALIZADOS DE CONSULTORÍA MEDIANTE EL MODELO SERVQUAL
, 2023 Antonio Llanes Arias
openalex +2 more sources
ASSESSING STUDENTS’ SATISFACTION WITH QUALITY OF SERVICE OF STUDENTS INFORMATION SYSTEM [PDF]
With the increasing number of higher education institutions in Jordan, universities are competing to attract more students. To achieve this goal, the universities are competing to provide the students with all possible satisfaction means through ...
FARES FRAIJ, Suleiman AL KHATTAB
core
Comparing alternative instruments to measure service quality in higher education [PDF]
The purpose of this work is to examine the performance of five alternative measures of service quality in the high education sector – SERVQUAL (Service Quality), Importance-weighted SERVQUAL, SERVPERF (Service Performance), Importance-weighted SERVPERF ...
Ana Oliveira-Brochado, Rui Cunha Marques
core
An enhanced Servqual approach to measure service quality in higher education [PDF]
, 2014 Tamara Keszey, Zsófia Kenesei
openalex