Results 141 to 150 of about 68,019 (280)

Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]

The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Pauwels,Piet, Riel,Allard C.R.,van, Semeijn,Janjaap   +2 more
core   +1 more source

Analisis Hubungan antara Eco SERVQUAL dan Customer Satisfaction dengan Peran Moderasi Gender, serta Revisit Intention pada Green Hotel di Indonesia

, 2023
A Nur Nabila Huda, Hapsari Setyowardhani
openalex   +2 more sources

The development of a performance evaluation index system for internet hospitals in Qingdao, China: A Delphi consensus study. [PDF]

SAGE Open Med
Cui N, Sun J, Sui X, Ma P, Sun J, Baloch Z, Cui J.   +6 more
europepmc   +1 more source

Impact of mutual fund investment in indian equity market. [PDF]

The mutual fund investments have emerged as important players in the Indian equity market in the recent past. This research makes an attempt to understand whether a relationship exists between Mutual Fund investment and Equity Market returns in India ...
Ananth, A., Swaminathan, J.
core   +1 more source

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey. [PDF]

Healthcare (Basel)
Oloya-Salazar P, Alayo-Ruiz E, Vallejos-Salas K, Ruiton-Castillo M, Peña-López J, Anicama-Ramirez K, Rojas-Villacorta W.   +6 more
europepmc   +1 more source

Measuring Retail Service Quality: Examining Applicability of International Research Perspectives in India [PDF]

Service quality measures developed internationally are often accepted as adequate in India. This study evaluates the Retail Service Quality Scale (RSQS) developed in the U.S.
Kaul Subhashini
core  

Evaluation of the customer service quality with Servqual method in the chosen company – part II personnel perspective

, 2020
Monika Odlanicka-Poczobutt, Arkadiusz SZMAL   +1 more
openalex   +1 more source

Quality, museological organization and university extension: evaluation pluralized by servqual theorical methodological instrument Servqual

, 2018
O presente trabalho investiga as percepções e expectativas dos visitantes sobre os serviços ofertados no Museu de Ciências da Vida (MCV) da Universidade Federal do Espírito Santo. Apresenta um estudo exploratório, descritivo, de abordagem quantitativa, visando diagnosticar as dimensões da qualidade: Confiabilidade, Empatia, Garantia, Receptividade e ...
Miguel, Marcelo Calderari, Silveira, Rogério Zanon da   +1 more
openaire   +1 more source

Factors Influencing Patient Satisfaction Within the Multistage Online Consultation Process in Internet Hospitals in Beijing: Empirical Analysis. [PDF]

JMIR Hum Factors
Wang Y, Han Y, Duan M, Wang Y.
europepmc   +1 more source

Optimizing the stake holder’s perspective on enhancing the service quality in health care [PDF]

For the success of health care organizations, accurate measurement of health care service quality is as important as understanding the nature of the service delivery system.
G, Thiagarajan, Nakkeeran, Senthil kumar
core   +1 more source