Results 131 to 137 of about 1,758 (137)

Het SERVQUAL-model

1995
Lemmink, J.G.A.M., Wetzels, M.G.M.
openaire   +1 more source

A review of 20 years of SERVQUAL research

International Journal of Quality and Service Sciences, 2010
exaly  

Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank

International Journal of Bank Marketing, 2001
exaly  

Third Gaps of SERVQUAL in Indonesia

2018
openaire   +1 more source

The disabled student experience: does the SERVQUAL scale measure up?

Quality Assurance in Education, 2011
exaly  

Quality of University Services: Dimensional Structure of SERVQUAL VS. ESQS

Service Science, 2010
exaly  

SERVQUAL-Service Quality Model

openaire   +1 more source