Quality of healthcare services among adult outpatients at two Public Hospitals in East Ethiopia: Using service quality (SERVQUAL) assessment model [PDF]
, 2023 Shamshudin Tofik +3 more
openalex +1 more source
Road To Customer Satisfaction: The Servqual Journey
, 2023 Fransiska Oktalia Duha Gumano +1 more
openalex +2 more sources
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo
core
Online Service Quality and Customer Satisfaction: A case study of Bank Islam Malaysia Berhad [PDF]
Online banking can provide a reliable service to the customers for which make them happy. Online banking service is a comparative advantage and can improve relationship with customers.
Ahmed, Khalil
core +1 more source
New Forms of Public Service Delivery – are they really valuable? [PDF]
One of the major challenges currently faced by Public Administrations is the creation of more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands from society. In fact, in the last two decades
Brito, Carlos, Carvalho, Cláudia
core
Exploring Patient Heterogeneity in Service Quality Gaps and Satisfaction: Insights from Outpatient Care. [PDF]
J Patient ExpInchiyil VS, Syed AF.
europepmc +1 more source
Commentary: Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study. [PDF]
Front Public HealthMartínez JA, Martínez L.
europepmc +1 more source
The Effect of Situational Leadership on Healthcare Service Quality Through Crisis Management and Resources Availability: The Moderating Role of Leader Experience. [PDF]
Risk Manag Healthc PolicyGhallab A, Sallam F.
europepmc +1 more source