Results 161 to 170 of about 2,498 (183)

SERVQUAL

2019
openaire   +1 more source

A review of twenty years of SERVQUAL research

International Journal of Quality and Service Sciences, 2009
Riadh Ladhari
exaly  

Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Tourism Management, 2018
Jafar Rezaei, Lorant Tavasszy, Maarten Kroesen   +2 more
exaly  

Service Quality Servqual

Journal of Advances and Scholarly Researches in Allied Education, 2018
openaire   +1 more source

An empirical assessment and application of SERVQUAL in mainland China's mobile communications industry

International Journal of Quality and Reliability Management, 2007
Fujun Lai, Dahui Li
exaly  

An epistemological critique of gap theory based library assessment: the case of SERVQUAL

Journal of Documentation, 2008
Song Gu
exaly  

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

Hospitality Research Journal, 1994
David C Bojanić
exaly  

A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities

Journal of Marketing for Higher Education, 2006
Mohamed M Mostafa
exaly  

Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service

International Journal of Services and Standards, 2014
Muhammad Muazzem Hossain
exaly  

An assessment of information systems service quality using SERVQUAL+

Data Base for Advances in Information Systems, 2011
Narasimhaiah Gorla
exaly