Results 81 to 90 of about 2,542 (183)

Unveiling the impact of service attributes and review scores on sentiment: A deep learning and feature engineering approach to UberEats reviews

International Journal of Engineering Business Management
This study investigates the impact of SERVQUAL dimensions (Assurance, Reliability, Tangibles, Empathy, and Responsiveness) and review scores on customer sentiment.
Md Kamal Hossain, Le Li, Usman Ghani, Md Shamim Hossain   +3 more
doaj   +1 more source

Exploring Patient Heterogeneity in Service Quality Gaps and Satisfaction: Insights from Outpatient Care. [PDF]

J Patient Exp
Inchiyil VS, Syed AF.
europepmc   +1 more source

The expectation-perception gap in primary healthcare quality: a study of Iranian older adults. [PDF]

BMC Geriatr
Pakzad P, Yazdi N, Naji MH, Mohammadi N, Motalebi SA.   +4 more
europepmc   +1 more source

Commentary: Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study. [PDF]

Front Public Health
Martínez JA, Martínez L.
europepmc   +1 more source

Public healthcare service quality in rural Northeast India: Evidence from Phek District, Nagaland. [PDF]

J Family Med Prim Care
Mero W, Kikon R.
europepmc   +1 more source

A systematic review and meta-analysis of healthcare service quality in Iran using the SERVQUAL model: a comparison before and after the Health Transformation Plan. [PDF]

BMC Health Serv Res
Farrokhi P, Pezeshkian A, Aryankhesal A, Zarei E, Hashjin AA, Arab-Zozani M, Rahmani H, Sahebkar A.   +7 more
europepmc   +1 more source

¿Qué es SERVQUAL?

Medwave, 2003
openaire   +1 more source

Quality, museological organization and university extension: evaluation pluralized by servqual theorical methodological instrument Servqual

, 2018
O presente trabalho investiga as percepções e expectativas dos visitantes sobre os serviços ofertados no Museu de Ciências da Vida (MCV) da Universidade Federal do Espírito Santo. Apresenta um estudo exploratório, descritivo, de abordagem quantitativa, visando diagnosticar as dimensões da qualidade: Confiabilidade, Empatia, Garantia, Receptividade e ...
Miguel, Marcelo Calderari, Silveira, Rogério Zanon da   +1 more
openaire   +1 more source

The Effect of Situational Leadership on Healthcare Service Quality Through Crisis Management and Resources Availability: The Moderating Role of Leader Experience. [PDF]

Risk Manag Healthc Policy
Ghallab A, Sallam F.
europepmc   +1 more source

Public and Private Healthcare Service Quality in Trujillo, Peru: Evidence from a SERVQUAL Survey. [PDF]

Healthcare (Basel)
Oloya-Salazar P, Alayo-Ruiz E, Vallejos-Salas K, Ruiton-Castillo M, Peña-López J, Anicama-Ramirez K, Rojas-Villacorta W.   +6 more
europepmc   +1 more source