Exploring Patient Heterogeneity in Service Quality Gaps and Satisfaction: Insights from Outpatient Care. [PDF]
J Patient ExpInchiyil VS, Syed AF.
europepmc +1 more source
Commentary: Analysis of case management service quality for PCI patients based on the SERVQUAL model: a single-center prospective study. [PDF]
Front Public HealthMartínez JA, Martínez L.
europepmc +1 more source
The expectation-perception gap in primary healthcare quality: a study of Iranian older adults. [PDF]
BMC GeriatrPakzad P +4 more
europepmc +1 more source
Public healthcare service quality in rural Northeast India: Evidence from Phek District, Nagaland. [PDF]
J Family Med Prim CareMero W, Kikon R.
europepmc +1 more source
, 2018 O presente trabalho investiga as percepções e expectativas dos visitantes sobre os serviços ofertados no Museu de Ciências da Vida (MCV) da Universidade Federal do Espírito Santo. Apresenta um estudo exploratório, descritivo, de abordagem quantitativa, visando diagnosticar as dimensões da qualidade: Confiabilidade, Empatia, Garantia, Receptividade e ...
Miguel, Marcelo Calderari +1 more
openaire +1 more source
A systematic review and meta-analysis of healthcare service quality in Iran using the SERVQUAL model: a comparison before and after the Health Transformation Plan. [PDF]
BMC Health Serv ResFarrokhi P +7 more
europepmc +1 more source
The Effect of Situational Leadership on Healthcare Service Quality Through Crisis Management and Resources Availability: The Moderating Role of Leader Experience. [PDF]
Risk Manag Healthc PolicyGhallab A, Sallam F.
europepmc +1 more source
The development of a performance evaluation index system for internet hospitals in Qingdao, China: A Delphi consensus study. [PDF]
SAGE Open MedCui N +6 more
europepmc +1 more source