Results 81 to 90 of about 68,019 (280)
The Quality of Educational Services at Isfahan School of Pharmacy: Perspective of the Students [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2018 Introduction: One of the characteristics of quality in universities is to meet students’ expectations of educational services. The purpose of this study was to study the viewpoints of students on the quality of educational services at the faculty of ...
Sajjad Esmaeili +2 more
doaj
Evaluation of the implementation quality of the Augmented Reality project at the National University of Chimborazo, based on the Neutrosophic SERVQUAL model [PDF]
Neutrosophic Sets and SystemsThis work explores the integration of contemporary educational practices, highlighting Augmented Reality (AR) as an innovative tool at the National University of Chimborazo, La Dolorosa campus, Ecuador.
José Luis Erazo-Parra +7 more
doaj +1 more source
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
core
Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
core +1 more source
Health Science Reports, Volume 8, Issue 5, May 2025.Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang +5 more
wiley +1 more source
Acta Universitatis Sapientiae: Economics and Business, 2016 Literature is replete with a large number of theories related to service quality measurement and dimensions in an airline context. To date, there is no consensus of opinion on the generic model and of the number of dimensions most appropriate to evaluate
Ganiyu Rahim A.
doaj +1 more source
Managerial Gaps in e-Banking Quality Drivers: An Empirical Assessment [PDF]
, 2009 Providing quality service to the customer is a main issue for e-banking. The extant literature on e-services has preferentially examined quality factors as perceived by customers.
Morabito, Vincenzo +3 more
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Unboxing SERVQUAL: SQuID Inside!
Asian Journal of Business Research, 2023 Maps based on bibliographic data of 50 of 264 keywords in 111 papers show that service quality, SERVQUAL, and customer satisfaction are the most popular topics in service management research. The discussion about costs are relatively minimal and is not directly related to SERVQUAL but to service quality and customer satisfaction.
openaire +1 more source
Investigasi Kepuasan Pelanggan dan Kualitas Pelayanan Menggunakan Metode Servqual dan Kano
, 2022 Muhammad Candra Nugraha
openalex +2 more sources
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
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