Results 61 to 70 of about 68,019 (280)
Information technology of higher education monitoring: a quality-based approach [PDF]
, 2011 The principles of information technology development for the system of higher education monitoring are considered. For education quality estimation the evidence model is built.
Cherednichenko, Olga, Riabko, Olha
core +2 more sources
Exploring educational service quality and improvement priorities from the viewpoints of health sciences students using the SERVQUAL model [PDF]
, 2021 Mohammed W. Al-Rabia +5 more
openalex +1 more source
Private healthcare quality: applying a SERVQUAL model [PDF]
International Journal of Health Care Quality Assurance, 2010 PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Butt, Mohsin, de Run, E.
openaire +3 more sources
Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda
International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne +1 more
wiley +1 more source
Sağlık Kurumlarında Hizmet Kalitesi Analizi: Tıp Fakültesi Hastanesi Örneği
Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2017 Rekabetçi baskıları nedeniyle işletmelerin iş yapma şekillerinde ortaya çıkan dönüşümlerin bir sonucu olarak; hizmetlerin sunum şekli, müşterilerin hizmetler ile ilgili geri bildirimleri, hizmetin kalitesi gibi rekabetçi yetenek gerektiren konular ...
Vural Çağlıyan
doaj
Análisis de la calidad de servicio del gobierno electrónico para la documentación e identificación
Revista Científica UISRAEL, 2017 La calidad de servicio es un elemento recurrente en los servicios orientados al usuario, es una herramienta y a la vez un fin específico enmarcado en este trabajo en el gobierno electrónico para ladocumentación e identificación, con lo cual se busca ...
Gleidys Corina García Montilla +1 more
doaj +1 more source
Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
core
Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
The integrative framework of Kansei Engineering and SERVQUAL incorporating CRM applied to services: A case study on hotel services in Surabaya [PDF]
, 2013 Understanding customer needs better is a key for the success of customer relationship management (CRM). It may cov-er insight into customer decision-making and information about customers.
Hartono, Markus, Meitha, Rosita
core
Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source