Results 31 to 40 of about 2,498 (183)
Service Quality and Acquisition of Cultural Knowledge in an Art Museum:
Maketingu Janaru, 2018 Previous studies have shown that customer-perceived value is based on service quality and customer satisfaction. The main goal of this study was to examine the effects of service quality on overall customer satisfaction mediated through acquisition of ...
Fumisa Takahashi
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Service quality and customer satisfaction in the banking industry: an empirical study in Vietnam
Journal of the Academy of Business and Emerging Markets, 2022 Service quality and customer satisfaction play a vital role in any business. But it is particularly important in emerging markets such as Vietnam which still needs to catch up with western service standards.
Duy Hoang Anh, Huyen Nguyen Thanh
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SERVQUAL IN HIGHER EDUCATION INSTITUTIONS
International Journal of Business, Law, and Education, 2023 Many researchers use SERVQUAL to measure service quality in higher education institutions (HEI). They believe that students are customers and that higher education institution should exceed their expectations. This article uses a literature review to investigate the causes and effects of that paradigm shift.
BAGUS MANUNGGAL, BAMBANG AFRIADI
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Accounting Perspectives, Volume 25, Issue 2, Page 237-268, June 2026.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source
Decision Sciences, Volume 57, Issue 3, Page 235-255, June 2026.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
wiley +1 more source
Strategic Analysis of Service Quality Based on Problem Structuring Approach According to Assimilating the Fuzzy Gray Relational Analysis and SWOT method(Case study: Municipality of zone 3, YAZD) [PDF]
پژوهشهای مدیریت عمومی, 2015 Identifying the consumer expectation and perception of service quality is a major step in codifying quality planning. But perfect analysis in this subject according to the strategic nature of service quality is most important.
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Accounting Profession Journal (APAJI)Abstrak: Dampak Leadership dan Corporate Social Responsibility Terhadap Peningkatan SERVQUAL PT. Bank Rakyat Indonesia TBK. Penelitian ini bertujuan untuk meneliti pengaruh antara kepemimpinan dan Corporate Social Responsibility (CSR) terhadap ...
Mira La'bi Bandhaso +2 more
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THE QUALITY OF SMART MOBILITY: A SYSTEMATIC REVIEW [PDF]
Scientific Journal of Silesian University of Technology. Series Transport, 2020 Smart cities and smart mobility are often analysed by systematic, sustainability-related, informatical, etc., issues. However, the quality elements of smart mobility services have not yet been reviewed.
Simon NAGY, Csaba CSISZÁR
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Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source