Results 21 to 30 of about 2,498 (183)

PENINGKATAN KUALITAS PELATIHAN DI TRAINING CENTRE MELALUI INTEGRASI METODE SERVICE QUALITY (SERQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) Study Kasus pada PT. XYZ

open access: yesJ@ti Undip: Jurnal Teknik Industri, 2017
Adanya peningkatan persaingan dalam industri jasa menyebabkan industri jasa berlomba-lomba dalam meningkatkan kualitas layanan untuk kepuasan kepada konsumennya.
Puri Ayu Margareta, Hana Catur Wahyuni
doaj   +1 more source

ENHANCED SERVICE QUALITY LEADING TO COMMUTERS’ SATISFACTION PERKS UP USAGE OF PUBLIC ROAD TRANSPORT [PDF]

open access: yesICTACT Journal on Management Studies, 2020
In the global environment of intense competition and continuous change, the state road transport undertakings need to focus on improving the level of their services and enhance the daily commuter’s satisfaction in order to achieve long-term survival ...
G Balamurugan, S Gopi
doaj   +1 more source

Measurement of the Logistic Customer Service Level in Commercial Cargo Motor Transport Companies

open access: yesLogistics & Sustainable Transport, 2014
The term of logistic customer service is defined as the abilities or skills to meet the customer’s requirements and expectations, chiefly in terms of the time and place of deliveries, while using all available forms of logistic activity, including ...
Kadłubek Marta, Jereb Borut
doaj   +1 more source

KAJIAN KINERJA PELAYANAN ANGKUTAN PERINTIS PENYEBERANGAN PULAU TUNDA – KARANGANTU

open access: yesTeknika, 2019
ulau Tunda adalah salah satu pulau di Banten yang memiliki kendala transportasi.Transportasi yang dipakai adalah kapal perintis sebagai alat pengangkutan penumpang dan manusia.
Dwi Esti Intari   +2 more
doaj   +1 more source

Métodos para medir la calidad del servicio turístico en empresas de alojamiento

open access: yesRevista Científica Ciencia y Tecnología, 2018
Los cambios en las empresas de alojamiento son causados principalmente por la creciente globalización y la creciente competencia. Cadenas hoteleras globales dominan la industria a pesar del creciente número de pequeños y medianos hoteles y otras ...
Diego Bonilla Jurado   +2 more
doaj   +1 more source

Design of The Proposed Improvement to OVO’s Electronic Money Payment Services in Grab Online Transportation Services

open access: yesJurnal Ilmiah Teknik Industri, 2020
The advancement of science and technology in the world has brought many influences to the changes in people's behavior and habits, one of that is the technology payment system adopted as an electronic payment system.
Dinnur Swaraswati   +2 more
doaj   +1 more source

SERVICE PERFORMANCE IMPROVEMENT DURING PANDEMIC COVID 19 USING INTEGRATED SERVQUAL AND SIX SIGMA: TELECOMMUNICATION AND INFORMATION INDUSTRY CASE APPLICATION

open access: yesJournal of Industrial Engineering and Halal Industries, 2020
The increase in users of the Wifi.id Corner internet service is not directly proportional to the service satisfaction obtained by the Wi-Fi.id Corner service. In fact, many Wifi.id Corner customers complain and still complain about the quality of Wifi.id
Sulton Nur Hakim   +2 more
doaj   +1 more source

CUSTOMER SATISFACTION ANALYSIS ON SALES ENGINEERING SERVICE USING SERVQUAL AND FACTOR ANALYSIS IN PACKAGING INDUSTRY

open access: yesBarekeng, 2022
To achieve client satisfaction, every company must be able to do its best. Companies must be able to provide services that meet or surpass their consumers' expectations to achieve customer satisfaction.
Rheza Vahlepy   +3 more
doaj   +1 more source

Teori Servqual dan Customer Satisfaction: Studi Kepuasan Pengguna Layanan Wifi.id Corner

open access: yesJurnal Sistem Informasi, 2022
For a company, it is important to know the satisfaction of the users of the services that have been provided. The wifi.id corner service has many users, so it is important to know the satisfaction of users of this service because it is one of the ...
Hermizahadiwidastra Hermizahadiwidastra   +1 more
doaj   +1 more source

Exploratory Analysis of Sustainable Consumption and Production Factors in Services: Insights From Four Case Studies Using Interpretive Structural Modeling

open access: yesSustainable Development, EarlyView.
ABSTRACT This study investigates how 14 sustainable consumption and production (SCP) factors interact across four service categories—Mass Service, Professional Service, Service Factory, and Service Shop—using interpretive structural modeling (ISM). ISM enables the identification and hierarchical classification of interdependencies among SCP factors in ...
Amanda Duarte Feitosa   +4 more
wiley   +1 more source

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