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Children as customers in luxury hotels
International Journal of Contemporary Hospitality Management, 2020PurposeThis purpose of this study was to explore two key issues in experiential marketing from an organizational perspective: the management of “strategic experiential modules” and the management of “service encounters” specific to a memorable experience for children in urban luxury hotels.Design/methodology/approachAn integrated model combining ...
Ben Lahouel, Béchir +1 more
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Revenue management in luxury hotels
Journal of Revenue and Pricing Management, 2017In this paper, we show that the application of revenue management (RM) in luxury hotels is different because of the role that price and service delivery play in driving the luxury hotel customer experience. Luxury consumers often take price as a cue for quality and luxury, and given that luxury consumers are less price sensitive, the focus becomes more
Sheryl E. Kimes, Jeannette Ho
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Cornell Hotel and Restaurant Administration Quarterly, 1989
Eight hotels in New Delhi offer five-star deluxe service at a three-star price, thanks to a relatively favorable operating environment.
Kuckreja, Samir, Dev, Chekitan S.
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Eight hotels in New Delhi offer five-star deluxe service at a three-star price, thanks to a relatively favorable operating environment.
Kuckreja, Samir, Dev, Chekitan S.
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Cornell Hotel and Restaurant Administration Quarterly, 1999
Focus groups conducted by Canada's nascent Metropolitan hotel chain found that business travelers viewed many hotel attributes as merely matters of convenience or good value, rather than true luxury. The study also found that experienced travelers have become blase about many hotel amenities, even those that are luxurious.
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Focus groups conducted by Canada's nascent Metropolitan hotel chain found that business travelers viewed many hotel attributes as merely matters of convenience or good value, rather than true luxury. The study also found that experienced travelers have become blase about many hotel amenities, even those that are luxurious.
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2018
Abstract This chapter treats the luxury hotel concept and practice and its recent trends in the tourism industry. This niche market is expanding rapidly with changing global income structures and increasing complexity of the hospitality sector.
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Abstract This chapter treats the luxury hotel concept and practice and its recent trends in the tourism industry. This niche market is expanding rapidly with changing global income structures and increasing complexity of the hospitality sector.
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Luxury Hotels and Urban Hostels:
Journal of the Society of Architectural Historians, 2020Luxury Hotels and Urban Hostels: Carl Fisher, Resort Architecture, and the Contrasting Worlds of Miami Beach's Pre-Depression-Era Lodging contrasts two approaches to hotel building in Miami Beach during the early to mid-1920s. Keith D. Revell describes how luxury resort hotels, exemplified by Carl Fisher's Flamingo (1920), offered recreation activities
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Service Experiences at Luxury Hotels
2018Abstract This chapter conceptualizes a framework that can be applied to examine the service experiences of business tourists at luxury hotels. A synthesized literature review results in the identification of three service constructs − surprise, recovery, and sweetness − that constitute the service experiences.
Ruiyu Feng, Yao-Chin Wang, Bill Ryan
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