Results 201 to 210 of about 71,121 (242)

Managing employee empowerment in luxury hotels in Europe

International Journal of Service Industry Management, 2007
PurposeThis paper aims to test four potential predictors of the behavior of empowered employees during the delivery of service to customers.Design/methodology/approachA questionnaire measuring employees' perceptions of training, performance‐related rewards, customer‐oriented culture, empowering management style, and empowered behavior was filled out by
Klidas, A., van den Berg, P.T., Wilderom, Celeste P.M.   +2 more
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Implementing sustainability in luxury hotels without compromising luxury : the case of five luxury hotels

2022
A seguinte investigação visa compreender como é que a indústria da hotelaria de luxo está a implementar práticas sustentáveis sem comprometer o luxo. A fim de responder a esta pergunta de partida, foi utilizada uma abordagem qualitativa, e foi realizado um estudo comparativo sobre cinco hotéis de luxo localizados em diferentes zonas de Portugal.
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Identifying the relationships between luxury hotel attributes, luxury hotel experience values and their consequences

Journal of Hospitality and Tourism Insights
Purpose This study developed and tested a conceptual model incorporating luxury hotel attributes, luxury hotel experience values (LHEVs) and their consequences. Design/methodology/approach In total, 389 questionnaires were collected ...
Min Joo Leutwiler Lee, Seongseop (Sam) Kim   +1 more
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Luxury hotels mushrooming and extravagant governments

Current Issues in Tourism, 2015
This paper empirically examines the effect of nontax revenue on demands for luxury hotels in China where the strict public financial supervision is not well-established. Results indicate the nontax revenue significantly influences luxury hotel demands across the country and that government demands have crowding out effect on private demands for luxury ...
Brian Yuan, Jenna Lee
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Compelling brand storytelling for luxury hotels

International Journal of Hospitality Management, 2018
In a world of hyper-competition due to increased brand choices, hotel marketers invest in servicescape, location, employee training, and advertising to cultivate consumer loyalty (Aaker, 2014; Luck and Lancaster, 2013). Nevertheless, consumers experience confusion in distinguishing brands within the luxury hotel industry (So et al., 2013; Kim et al ...
Ryu, Kyungin, Lehto, Xinran Y., Gordon, Susan E., Fu, Xiaoxiao   +3 more
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An Examination of Quality Management in Luxury Hotels

International Journal of Hospitality & Tourism Administration, 2004
The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors successfully implemented in these three hotels. The human resource focus factor was less successfully integrated
Sila, Ismail, Ebrahimpour, Maling
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Luxury market and holistic marketing: The case of luxury hotels

2014
No atual contexto económico de crise, o mercado de luxo conseguiu cresceu, porque muitos dos clientes de luxo mantêm o poder financeiro e conservam a sua ambição por luxo. No entanto, num mercado caracterizado por intensa concorrência não é suficiente ter uma marca forte, é imprescindível acrescentar valor e o marketing holístico pode contribuir ...
Filipe, Sandra, Simões, Dora, Figueiredo, Carolina   +2 more
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Loyalty membership for luxury hotels in Malaysia

International Journal of Tourism Cities, 2018
Purpose Loyalty membership is widely used as a marketing strategy to secure customer’s loyalty in many business sectors. The purpose of this paper is to focus on loyalty membership of customer in Malaysian luxury hotels, specifically, in the capital city of Kuala Lumpur, Malaysia by looking into the perceived ...
Hassan, Hasliza, Chai, Jiayi, Sade, Abu Bakar, Pourabedin, Zahra   +3 more
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Sustainability Perspectives of Rural and Urban Luxury Hotels

Sustainability and luxury are topics of research at an individual level, but the relationship between them is still somewhat ambiguous. Sustainability aims to protect and preserve the environment, encourages the conscious use of resources, and promotes good community involvement.
Liberato, Dália, Costa, Elga, Saraiva, Daniela, Liberato, Pedro, Rodrigues, Cristina   +4 more
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Polarization of markets: Luxury and budget hotels

2007
Disparity is occurring even in the hotel industry. Travelers are being put up in completely different beds: in expensive and economical beds, with a thickness of 60 cm or a thinness of 15 cm, in rooms with a dimension of 16, 36 or 350 m2. Travelers shower in extravagant marble bathrooms or in self-cleaning plastic sanitary booths.
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