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Call center data modeling: a queueing science approach based on Markovian arrival process
Quality Technology and Quantitative ManagementMarcos Gonzalez Bernal
exaly
A discrete queue with the markovian arrival process and phase type primary and secondary services
Stochastic Models, 1994exaly
Reliability analysis of δ‐shock models based on the Markovian arrival process
Applied Stochastic Models in Business and IndustryDheeraj Goyal
exaly
Discrete NT-policy single server queue with Markovian arrival process and phase type service
European Journal of Operational Research, 1996exaly