Kesan imej dan kualiti perkhidmatan terhadap gelagat pelajar institusi pengajian tinggi swasta (IPTS) di Jakarta serta kepuasan pelajar sebagai mediator [PDF]
Private higher educational institutions (PHEIs) have an important strategic role as a catalyst in the development of quality future generations for the job markets.
Zaharuddin, ,
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The health service quality : concept and measurement [PDF]
Kvaliteta usluga u zdravstvu je sve češće predmet različitih istraživanja. Posebno mjesto u takvim istraživanjima zauzima mjerenje kvalitete zdravstvenih usluga, pri čemu važnu ulogu ima određivanje načina na koji ih percipiraju korisnici.
Regent Turkalj, Irena
core +6 more sources
PENGARUH E-SERVICE QUALITY DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS DENGAN MODERASI PERSEPSI NILAI YANG DIRASAKAN PELANGGAN KERETA API DI SURABAYA [PDF]
In answer to customer complaints on ticket booking service, especially when there is increased demand during the holidays, PT. KAI launched a new service called Internet Reserve to provide ease of ticket booking.
NURRIZAL, MUHAMMAD
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ANALISIS CUSTOMER RELATIONSHIP MANAGEMENT DAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT PADA USAHA KECIL MENENGAH KOPIAH BMH DI KABUPATEN GRESIK [PDF]
Management of the relationship between producers and consumers is currently divided into two ways :Customer Relationship Management (CRM) danElectronic Customer Relationship Management (E-CRM). CRM is a process of marketing a product directly, whereas e –
Gumirang, Akbar Ginanjar
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Analisi e controllo di parametri qualificativi resi dai servizi di outsourcing di manutenzione delle apparecchiature elettromedicali [PDF]
LAUREA MAGISTRALELe strutture sanitare sono chiamate a gestire tecnologie sempre più avanzate per la diagnosi e la terapia. Ne consegue che oggi più che mai il tema del governo di queste tecnologie e delle prestazioni manutentive del parco tecnologico ...
SIGNORINI, MARTA
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Metodi e modelli per l’analisi e la stima della qualità nel trasporto collettivo: gli effetti dell’estetica e delle esperienze di viaggio nelle scelte di spostamento [PDF]
The quality in public transport is a relevant factor affecting travellers’ behaviour. Recently, research has improved methods and models to evaluate the attributes that mostly influence users’ satisfaction about the trip. The role of quality in the field
Henke, Ilaria
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A go-to-market strategy for vertebral metrics [PDF]
Dissertação para obtenção do Grau de Mestre em Engenharia Biomédica“A Go-to Market Strategy for Vertebral Metrics” is a project for commercialization of a technology capable of measuring the spatial coordinates of previously marked points. The device has
Venes, Francisco Miguel dos Santos
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Network Traffic Measurements, Applications to Internet Services and Security [PDF]
The Internet has become along the years a pervasive network interconnecting billions of users and is now playing the role of collector for a multitude of tasks, ranging from professional activities to personal interactions.
Bocchi, Enrico
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Tartu Ülikooli Pärnu kolledži üliõpilaste rahulolu kõrgkooli poolt pakutava teenusega [PDF]
http://www.ester.ee/record=b5151160 ...
Holter, Taaniel
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Guest Satisfaction Management Using Loyalty Program [PDF]
Svrha ove doktorske disertacije je teorijski i empirijski prikazati vrijednost lojalnih gostiju u hotelijerstvu te načine njihova zadržavanja s pomoću alata GRM (loyalty program). Iz definirane svrhe proizlaze ciljevi istraživanja.
Laškarin, Marina
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