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Proceedings of the 2012 iConference, 2012
An approach to supporting the user-centered design of future information and communication technologies (ICTs) is described. It will be based on an analysis of user expectations about the characteristics of different ICT systems associated with the experiences that the users have had across the eras of ICT development (pre-PC; the PC era (1983-1992 ...
Lorraine Normore, Vandana Singh
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An approach to supporting the user-centered design of future information and communication technologies (ICTs) is described. It will be based on an analysis of user expectations about the characteristics of different ICT systems associated with the experiences that the users have had across the eras of ICT development (pre-PC; the PC era (1983-1992 ...
Lorraine Normore, Vandana Singh
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Planning Review, 1992
The discipline of managing mental models—surfacing, testing, and improving our internal pictures of how the world works—promises to be a major breakthrough for building learning organizations.
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The discipline of managing mental models—surfacing, testing, and improving our internal pictures of how the world works—promises to be a major breakthrough for building learning organizations.
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Mental models are cognitive frameworks that people employ to interpret their surroundings. with essence, they are internal frameworks or representations that aid with information interpretation, problem solving, and decision making (Bansal, 2019). People's understanding of complex systems, relationships, and scenarios is shaped by these models, which ...
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