Results 331 to 340 of about 202,994 (344)
Some of the next articles are maybe not open access.

A Medical Mystery

New England Journal of Medicine, 1997
openaire   +2 more sources

Mystery shopping: A tool to develop insight into customer service provision

Total Quality Management and Business Excellence, 2005
Ton Van Der Wiele, Jos Van Iwaarden
exaly  

Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer

Journal of Quality Assurance in Hospitality and Tourism, 2010
Joanna Dziadkowiec
exaly  

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