Results 331 to 340 of about 202,994 (344)
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Mystery shopping: A tool to develop insight into customer service provision
Total Quality Management and Business Excellence, 2005Ton Van Der Wiele, Jos Van Iwaarden
exaly
Constructing mystery: Empirical matters in theory development
, 2007M. Alvesson, Dan Kärreman
semanticscholar +1 more source
Why Use Importance Performance Analysis in Mystery Shopping? A USA–Poland Comparative Answer
Journal of Quality Assurance in Hospitality and Tourism, 2010Joanna Dziadkowiec
exaly

