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Evolutions of Omni‐Channel Fulfillment Performance: An In‐Depth Case Study in Grocery Retailing
Journal of Operations Management, Volume 71, Issue 5, Page 651-669, July 2025.ABSTRACT The rapid adoption of omni‐channel strategies has prompted grocery retailers to reconfigure their back‐end fulfillment operations to efficiently and effectively meet the demands of online and offline retail channels. Viewing back‐end fulfillment operations in omni‐channel grocery retail as a complex adaptive system, we present an eight‐year ...
Stuart Milligan +4 more
wiley +1 more source
Configurational analysis of conditions influencing customers' channel switching intention in omnichannel retailing: a fuzzy-set analysis. [PDF]
Qual Quant, 2023 Van Nguyen AT +3 more
europepmc +1 more source
Omni-channel retailing: propositions, examples and solutions [PDF]
, 2018 Customers are not passive agents, but intrinsic to the value creation process. Because retailers are the customer’s link to the marketplace they are uniquely placed to develop value co-creation opportunities that give themselves a strategic advantage ...
Saarijärvi, Hannu +6 more
core +1 more source
El personal shopper de la educación [PDF]
, 2023 Un personal shopper es una persona que ayuda a sus clientes a elegir y comprar diversos objetos. Aplicado al terreno de la educación, ese papel lo puede hacer con alto grado de eficacia un asesor virtual desarrollado con inteligencia artificial (IA),
Villegas, Margarita
core
Omni-channel services in the banking industry_Qualitative multi-method research.pdf
The 64th article of the regulation of studies of the University of Aveiro considers the possibility of presenting an alternative to the doctoral thesis.
João Reis (17847958)
core +1 more source
, 2018 Technological developments, changes in consumer behavior and intense competition are the most important threats of today, affecting many sectors as well as the retail industry.
Mine Yılmaz, Erkan Özdemir
core +1 more source
The impact of unmanned stores' business models on sustainability. [PDF]
SN Bus Econ, 2021 Denuwara N, Maijala J, Hakovirta M.
europepmc +1 more source
Omni-channel service failures and recoveries: refined typologies using Facebook complaints
, 2018 Purpose: This paper aims to present two updated typologies of service failures and recoveries in the omni-channel context. These typologies are based on customer complaints and recoveries collected from the corporate Facebook pages of four omni-channel ...
Nichola Robertson (13087341) +3 more
core
Unravelling Consumer Responses to Omni-Channel Approach
, 2020 Retailers begin to create new channel systems to meet changing market environments and innovative information technologies. The growing consumer need and market demand for online sales mean that traditional retailers need to create new integration in ...
Won-jun Lee
core +1 more source
Designing satisfying service encounters: website versus store touchpoints. [PDF]
J Acad Mark Sci, 2022 Bolton RN +3 more
europepmc +1 more source