The Social Dynamics of Customer Orientation, Service Quality, and Repurchase Intention in Automotive Dealerships: A PLS-SEM Analysis [PDF]
Journal of Applied Structural Equation ModelingUsing a social exchange theory perspective, this study examines the impact of customer orientation on the social dimensions of service quality (assurance, responsiveness, and empathy).
Supa Malakar +3 more
doaj +1 more source
IMC customer-based perception: strategic antecedents and consequences on post-purchase customer behaviour [PDF]
, 2017 Last decades Integrated Marketing Communications (IMC) have been mainly analysed from a managerial perspective, overlooking the customer opinion. Thus, this research studies IMC customer-based perception, its strategic antecedents and consequences on ...
Alarcón del Amo, María del Carmen +3 more
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What drives consumers' e-loyalty to airlines web site? Conceptual framework and managerial implications [PDF]
, 2011 This study proposes a revised technology acceptance model that integrates expectation confirmation theory to measure continuance intentions of online shopping for airlines web sites. The sample respondent 465online users in Saudi Arabia.
Al-Maghrabi, T, Basahel, A, Kamal, M
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Factors Influencing Repurchase Intention of Facemasks from Online Platforms
International Research Journal of Business Studies, 2023 At the end of the year 2019, a viral and deadly pandemic hit the world, referred to as the COVID-19 crisis. Healthcare professionals recommend that wearing face masks diminishes the prevalence of COVID-19 at the population level, resulting in a slower pandemic spread.
Dinesh Elango, Simon Nnaemeka Ajah
openaire +1 more source
All that jazz! Festival-specific predictors of service quality, satisfaction and repurchase intentions' [PDF]
, 2005 [Abstract]: With growing consensus that performance-only constructs may serve as better predictors of service quality (SQ) than the original SERVQUAL scale, this research developed a FESTPERF instrument to investigate the questions of: whether the SQ ...
Stokes, Robyn, Tkaczynski, Aaron
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What Drives M-Shoppers to Continue Using Mobile Devices to Buy? [PDF]
, 2019 Producción CientíficaThe aim of this work is to offer a better understanding of consumer continued intentions to use mobile devices to shop. An integrated model is developed to identify the drivers that lead m-shoppers to repurchase.
Rodriguez Torrico, Paula +2 more
core +2 more sources
SAGE OpenThe surge in digital platforms has revolutionized how consumers purchase, favoring online shopping. Despite its popularity, customer loyalty in this sphere requires enhancement.
Trinh Le Tan +4 more
doaj +1 more source
Determinan repurchase intention dalam belanja online
Jurnal Inspirasi Bisnis dan Manajemen, 2023 Pribanus Wantara, S Anugrahini Irawati
openaire +1 more source
AMAR (Andalas Management Review)The increasingly rapid development of technology and accompanied by consumer behavior tends to buy and sell online to meet their daily needs. One of which is through an online marketplace.
Novelia Ghani Setiani +2 more
doaj +1 more source
Understanding the factors that derive continuance intention of e-shopping in Saudi Arabia: Age group differences in behaviour [PDF]
, 2009 The objective of this study is to clarify the theoretical problem and identify factors that could explain the level of continuance intention of e-shopping in context of Saudi Arabia.
Al-maghrabi, T, Dennis, C
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