Results 251 to 260 of about 17,596,944 (314)

Understanding online review helpfulness: a pleasure-arousal-dominance (PAD) model perspective

Aslib Journal of Information Management, 2023
PurposeDrawing on the pleasure-arousal-dominance (PAD) emotion model, the emotional states of consumers embedded in online reviews can be described through three dimensions, that is, pleasure, arousal and dominance, rather than only the one-dimensional ...
Wuhuan Xu, Zhong Yao, Dandan He, Ling Cao   +3 more
semanticscholar   +1 more source

The impact of online reviews on destination trust and travel intention: The moderating role of online review trustworthiness

Journal of Vacation Marketing, 2021
This study explores the impact of the valence (positive/negative) and emotional intensity (strong/weak) of online reviews on potential Chinese visitors’ travel intentions and trust of a destination. An experimental design was used to test the hypotheses.
Lujun Su, Qingyue Yang, S. Swanson, N. Chen   +3 more
semanticscholar   +1 more source

The Effects of Online Review Platforms on Restaurant Revenue, Consumer Learning, and Welfare

Management Sciences, 2022
This paper quantifies the effects of online review platforms on restaurant revenue and consumer welfare. Using a novel data set containing revenues and information from major online review platforms in Texas, I show that online review platforms help ...
Limin Fang
semanticscholar   +1 more source

Negativity bias in the diagnosticity of online review content: the effects of consumers’ prior experience and need for cognition

European Journal of Information Systems, 2022
The importance of online review valence is a subject of debate among scholars. Prior studies mostly assumed valence as a “peripheral” cue derived from online review surface features (e.g., star ratings).
Hamed Qahri-Saremi, A. Montazemi
semanticscholar   +1 more source

Impacts of platform design on consumer commitment and online review intention: does use context matter in dual-platform e-commerce?

Internet Research, 2022
PurposeThe purpose of this study is to explore the antecedents of consumers’ online review intention in e-commerce platforms from a unique perspective of consumer commitment and platform design. Meanwhile, for the dual-platform strategy, i.e.
Quan Xiao, M. Siponen, Xing Zhang, Fucai Lu, Si-hua Chen, Mingsong Mao   +5 more
semanticscholar   +1 more source

When and why Language Assertiveness Affects Online Review Persuasion

Journal of Hospitality & Tourism Research, 2022
Recent research suggests that not only what is said (i.e., opinions) but also how it is said (i.e., language styles) can affect persuasion. Extending this stream of work, the current research aims to understand how language assertiveness affects online ...
Huiling Huang, Stephanie Q. Liu, Zhi Lu
semanticscholar   +1 more source

The impact of context clues on online review helpfulness

Internet Research, 2022
PurposeThis paper seeks to propose and empirically validate a conceptual model on the antecedents of review helpfulness comprising three constructs, namely, valence dissimilarity, lexical dissimilarity and review order.Design/methodology/approachA panel ...
M. Namvar, A. Chua
semanticscholar   +1 more source

The power of numbers: an examination of the relationship between numerical cues in online review comments and perceived review helpfulness

Journal of Research in Interactive Marketing, 2022
PurposeThe purpose of this study is to empirically examine the effects of the numerical cues (NC) used in online review comments on perceived review helpfulness and the underlying psychological mechanisms.Design/methodology/approachAn experimental design
Hongliu Li, Xingyuan Wang, Shuyang Wang, Wenkai Zhou, Zhilin Yang   +4 more
semanticscholar   +1 more source